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Hamilton Nissan

Hagerstown, MD

4.6
720 Reviews

1929 Dual Hwy

Hagerstown, MD

21740

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Showing 720 reviews

March 28, 2011

Went above and beyond to match my nearby dealer's offer. Extremely friendly and willing to help. No pressure, whatsoever. It's nice to know that potential customers can still have a plesant car buying exper More

by christopher.ellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2, Sean Lewis
March 13, 2011

I love Hamilton Nissan. They are so nice and not pushy. They really care about you and not just as a customer, but as a friend. I walked in the door and was instantly treated like family not just another c More

by VbrookeA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwain Souders, Dwain Souders
March 13, 2011

Overall we had a great experience! Our salesman Chris Mathis, took the time to not only discuss each vehicle we were interested in but show us the optins that fit our needs. He was very helpful as well More

by B&MC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mathis and Tim Foor
March 07, 2011

Everyone at Hamilton Nissan were great. I am in love with my new 370z and couldn't be happier. Ron was a great salesman, not too pushy, just very relaxed, which makes a new car buying experience even smoothe More

by wicked6969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Parsons and Tim in finance, Ron Parsons
March 07, 2011

Bradley and Ron took great care of me. I traveled from Cincinnati Ohio to get the exact truck I wanted from Hamilton Nissan and not only did they have exactly what I wanted but they had it cheaper than an More

by deezer0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley Belford and Ron Parson, Ron Parsons
August 12, 2010

THIS DEALERSHIP WAS GREAT TO DEAL WITH, NOT PUSHING IT'S ALL ON YOU THEY ASK YOU WHAR YOU WANT GREAT PEOPLE GREAT DEALS ON NISSAN'S I PRICED THEM FROM TYSONS CORNER Va. TO CHAMBERBURG Pa. and this is where More

by steven mongan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwain Souders, Dwain Souders
June 28, 2010

I had a small issue with my new car and Hamilton Nissan jumped through hoops to satisfy me and they did a wonderful job of it. The service dept people are kind and helpful and wanting to make sure I was sa More

by mdis98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa and Derek, Derek Hamilton, Teresa Carpenter
May 28, 2010

The people at Hamilton are fantastic. Mr. Souders was very helpful in helping us purchase our Santa Fe. My husband and I liked the fact that all the paperwork was handled right there and we didn't have t More

by Cathy Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwain Souders, Dwain Souders
April 09, 2010

This is the second vehicle I have purchased from Hamilton Nissan and salesman Dwayne Souders.I found my experiance great with working with Dwayne.I had my first car serviced at Hamilton also and found the se More

by glharb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Souders, Dwain Souders
Mar 07, 2011 -

Hamilton Nissan responded

Hello my name is Bradley Belford and I am the Internet Director here at Hamilton Nissan. Our online presence is very important to us and I was wondering if you might do us a big favor. You went on Dealerrater.com and gave us a review. I was wondering because you were really happy with Dwain if you wouldn't mind giving us 5's. He would greatly appreciate it.

December 25, 2009

This dealer does a program where when you car is serviced they will wash your car for free. I was very Happy with this customer and started bring my Subaru to this dealer also. I was told that not only if I More

by ericgettleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales manager
Mar 07, 2011 -

Hamilton Nissan responded

Hello my name is Bradley Belford and I am the Internet Director here at Hamilton Nissan. I was wondering if I might be able to send you a Grease Spot card which gives you 50% off oil changes. Also I would like to enroll you in our dealership for life program that would give you access 365 days a year for FREE Car washes. Would that help in correcting the mistake that was made?

Apr 01, 2011 -

Hamilton Nissan responded

We are sorry you did not have a pleasant experience at Hamilton Nissan. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience and would like a chance to earn your business back. Please contact us so we may discuss this further.

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