Hamilton Volkswagen - Service Center

Great customer service Melissa is always helpful. She also was able to apply my coupon. They don't push things that you don't need. I'm from Brooklyn and don't mind the driv Melissa is always helpful. She also was able to apply my coupon. They don't push things that you don't need. I'm from Brooklyn and don't mind the drive to come here because they are honest with you. More

Best service quality Great and friendly team. Pricea are not crazy high as people advertise. I took the car with missed up oil problems and they fixed it and gave me suppo Great and friendly team. Pricea are not crazy high as people advertise. I took the car with missed up oil problems and they fixed it and gave me supporting documenta against the old mechanic. I will always take my car to vw for any future services More

Jetta TDI Thank you Hamilton VW for taking great care of my car . I was in and out less than 1/2 hour , you really do take care of your customers Thank you Hamilton VW for taking great care of my car . I was in and out less than 1/2 hour , you really do take care of your customers More

Always the best Hamilton VW service department are always very pleasant and professional. I’m comfortable going to them for service knowing they don’t push me to spen Hamilton VW service department are always very pleasant and professional. I’m comfortable going to them for service knowing they don’t push me to spend more. They bring up anything they find and tell me what doesn’t need to be fixed or changed immediately and always try to find ways to help me save some money. The waiting area is also very well maintained. More

Hamilton VW is GREAT I brought my car in without an appointment 2 days before vacation and they were able to fix it and I'm on my way. Thank you! I brought my car in without an appointment 2 days before vacation and they were able to fix it and I'm on my way. Thank you! More

It could have been better My car had 2 issues that I needed looked at, and one that I lucked into as I was taking it into the dealership. My wipers would stop working at the t My car had 2 issues that I needed looked at, and one that I lucked into as I was taking it into the dealership. My wipers would stop working at the top swing and was becoming dangerous to try and lean out my window and push them down. The other issue is that my car has been stalling out in mid drive to work. I would be exiting off of 295 and id realize my power steering was gone because my car was off. This happened probably 2 - 3 times a month and I figured if anyone could solve the problem, it would be the people working on VWs all the time. I had my tire pressure light come on and I had an ignition issue a while back that locked me out and still makes me leary so they were add ins. I got an oil change and a new wiper motor, they found nothing for the stalling, and told me the ignition was not something I should be concerned about. The tire had a nail but that was under warranty elsewhere. So fast forward...2 days in the shop, 30 miles of driving it and no stalls, an oil change and motor, plus a 10% discount cost me just about $715. I got an oil change and motor....I picked it up Thursday, and now Monday morning it stalled on 295 again, and today it stalled sitting at a red light. I thought dealerships were more expensive but more thorough than other shops, I feel a bit cheated and dont feel comfortable that I cant this issue fixed by a licensed certified VW mechanic. The issue I have is with the price of the wiper blade service and also not finding the cause of something as serious as my car stalling while driving. More

Reliable and professional services. My car was fixed properly and professionally. I was offered a really nice loaner car and it was all covered under warranty. I would recommend this se My car was fixed properly and professionally. I was offered a really nice loaner car and it was all covered under warranty. I would recommend this service department to anyone. More

Excellent service all around. Friendly employees. Clean plac Excellent service all around. Friendly employees. Helpful staff. Very clean place, free coffee, bagels. Others in case u did not have time 4 breakfast Excellent service all around. Friendly employees. Helpful staff. Very clean place, free coffee, bagels. Others in case u did not have time 4 breakfast. Try it you will see. More

Convenient appointment scheduling / great customer service It was very easy and quick to schedule the service appointment. Ginni texted us and keep us informed of the work. Very friendly and attentive. It was very easy and quick to schedule the service appointment. Ginni texted us and keep us informed of the work. Very friendly and attentive. More

Nasty attitudes, poor service I had a prepaid service plan and had my car serviced here one time, in May 2019. I had 17k miles at the time. Apparently rather than do the 10k serv I had a prepaid service plan and had my car serviced here one time, in May 2019. I had 17k miles at the time. Apparently rather than do the 10k service, they did the 20k service was early. When I called to schedule next service, I was told I had one prepaid service remaining. Had to reschedule and was again told it was the last prepaid service. When I brought it in, I was told by Ginny that there was no service remaining and they had it scheduled for an oil change that I would have to pay for. When I tried to explain the situation she was dismissive and basically said too bad. I left the car and called the manager. He called back 3 hours later, after my car was already ready to pick up. When I spoke with the manager, he was incredibly rude. He basically told me that if I didn't like what Ginny had to say, I didn't have to leave my car. He actually told me "You could have took your car and left, correct?". When I returned to pick up my car, Ginny was on the phone with another customer giving then a similar attitude and told them "well next time maybe you ought to plan your car service ahead of time when you have something going on instead if waiting until the last minute." While I certainly would not have waited and gone out of my way to pay $80 for an oil change, I was far more upset with the manner I was spoken to by Ginny and Mike than the cost. More