Hamilton Volkswagen - Service Center

Receptionist nasty Melissa has been rude on the phone several times. Brand new car has had to be brought in 4 times. She is very short and lacks empathy. On multi Melissa has been rude on the phone several times. Brand new car has had to be brought in 4 times. She is very short and lacks empathy. On multiple phone calls. More

Oil Change Great service. Had 10 am Appointment and done around 11:30 am. They did not do wash due to the weather but asked me to come again for car wash. Thanks Great service. Had 10 am Appointment and done around 11:30 am. They did not do wash due to the weather but asked me to come again for car wash. Thanks 🙏 More

Exceptional and timely service Very happy with the overall experience as they were considerate and accomodated by letting me in early as I had a doctor appointment. The problem was Very happy with the overall experience as they were considerate and accomodated by letting me in early as I had a doctor appointment. The problem was diagnosed quickly and I didn’t have to wait that long. More

Pleasant Ginny Polizzi was very helpful ,knowledgeable and pleasant to work with. The waiting area was clean and comfortable while I waited for my car. I also Ginny Polizzi was very helpful ,knowledgeable and pleasant to work with. The waiting area was clean and comfortable while I waited for my car. I also scheduled my next appointment with Hamilton VW. More

Excellence Always an excellent experience with Hamilton VW. The service Department is top notch. Ginny and Tom in service is the reason I continue to purchase ca Always an excellent experience with Hamilton VW. The service Department is top notch. Ginny and Tom in service is the reason I continue to purchase cars from Hamilton VW. More

Good service. Polite staff Good service. Good staff Always on time. Dependable staff. All questions answered. Car returned clean. Have been a vw customer for a long time. Al Good service. Good staff Always on time. Dependable staff. All questions answered. Car returned clean. Have been a vw customer for a long time. Always satisfied More

Great service and very accommodating staff The car was serviced quickly and returned clean. We are never disappointed with service at Hamilton VW and have been a VW customer for three years. The car was serviced quickly and returned clean. We are never disappointed with service at Hamilton VW and have been a VW customer for three years. Just recently, we purchased another VW car since we know we get great service and we are happy with our VW cars. More

Good service experience Brought my car in for 20K mike service and to replace a broken mirror (courtesy of a NYC parking garage). Service staff was friendly and provided stat Brought my car in for 20K mike service and to replace a broken mirror (courtesy of a NYC parking garage). Service staff was friendly and provided status updates while I waited. Was in and out in an hour. I keep going back there for all my service work. More

As Usual, Mr. Tom Pitman Went above and beyond to help. Tom Pitman has always been professional and courteous with the service and inter action with me as a customer. He should be recognized as a valued em Tom Pitman has always been professional and courteous with the service and inter action with me as a customer. He should be recognized as a valued employee to This Dealet. More

Great experience with customer service Tom was my customer service rep. Tom was a pleasure to work with. Our car was repaired correctly the first time and in a timely fashon. It’s emplo Tom was my customer service rep. Tom was a pleasure to work with. Our car was repaired correctly the first time and in a timely fashon. It’s employees like Tom that help make a business successful. More