Hamilton Volkswagen - Service Center

Always a positive and friendly experience as they value the relationship. Keep coming back to this dealership as there is trust that has been built...,so much that our neighbors bought an atlas from Hamilt the relationship. Keep coming back to this dealership as there is trust that has been built...,so much that our neighbors bought an atlas from Hamilton too. More

Car was repaired to satisfaction. There were no issues with the service team. However the overall policy I call into question. If I have a recurring issue I however I have a reasonable expectation of havi with the service team. However the overall policy I call into question. If I have a recurring issue I however I have a reasonable expectation of having VW do proactive parts replacement in order to avoid future incidents. I was told that is not the policy and the repairs must be made ONLY when the component fails. Sorry to say but when I spend $45K on a vehicle I expect a better approach than that. This analysis is in no way critical of the local service dept but rather the company itself. More

The personal are very helpful and accommodating. 👏🏻👏🏻👏🏻👏🏻👏🏻Mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm did bbb uuuu ppp uuubmmm uuu uuu uuu iii uuu uuug ugh huh jgokvjfh upv accommodating. 👏🏻👏🏻👏🏻👏🏻👏🏻Mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm did bbb uuuu ppp uuubmmm uuu uuu uuu iii uuu uuug ugh huh jgokvjfh upvote job jjj More

Excellent service.However, a survey requiring a 25 word Excellent service. However, a survey requiring a 25 word minimum may determine if this survey is ever answered again - even when the service is excel Excellent service. However, a survey requiring a 25 word minimum may determine if this survey is ever answered again - even when the service is excellent. Dealer Rater should have the professional decency/integrity to not "demand" a minimum response, or make requirements for any survey questions! More

Gini my service professional is exactly that....professional. Always there to greet you with a smiles and always looks out for your best interest. She is my go to for service. that....professional. Always there to greet you with a smiles and always looks out for your best interest. She is my go to for service. More

I arrived at your service department. The.young man that took care of me. Was very efficient, courteous and did the work himself., instead of making me wait. So out of there in 30 Minutes. took care of me. Was very efficient, courteous and did the work himself., instead of making me wait. So out of there in 30 Minutes. More

Appointments easy to book online, same staff I’m used to, work gets done quickly if I’m waiting, I’m assured car is well taken care of and keeps it dependable. work gets done quickly if I’m waiting, I’m assured car is well taken care of and keeps it dependable. More

Friendly and welcoming customer service. Up font with service costs and planning for future services. Easy to make appointments and reasonable wait times. Great place! service costs and planning for future services. Easy to make appointments and reasonable wait times. Great place! More

The repair itself was a repeat occurrence of an issue that occurred 4,000 miles prior which was a misfire in the cylinder which required 5 days to resolve- add that to the 7 days for the 1st occurrence a that occurred 4,000 miles prior which was a misfire in the cylinder which required 5 days to resolve- add that to the 7 days for the 1st occurrence and it starts to become an inconvenience to the customer. I contacted VW directly to request a proactive replacement of remaining cylinders that have not misfired. The process itself puts all the burden on ten customer to follow up on this. I feel this responsibility should revert to the dealer to get a permanent resolution to a repeat issue since in the end the service dept of the repairing dealer needs to be involved anyway. The service itself from this dealer was excellent More

Tom very professional and always keeps the customer in mind especially when its busy The whole customer service environment works well together. Greta leadership was apparent! mind especially when its busy The whole customer service environment works well together. Greta leadership was apparent! More