Hampstead Pre-Owned

Absolutely do not waste your time or money at this dealership. Time more than anything. The sales people will give you their whole pitch about how they take pride in the quality of the cars they sell dealership. Time more than anything. The sales people will give you their whole pitch about how they take pride in the quality of the cars they sell and yet, I didn't even get mine off the lot before realizing the a/c didn't work. Then there was zero communication and I sat at the dealership for an additional 4 hours while they replaced it. Every time I did ask how much longer I was told about a half hour, or it shouldn't be more than an hour. I live 30 min away so there was no point in getting a ride home just to turn around and come back if it truly would have only been that long, but it wasn't. Then they gave me the car with an IOU for a new radio, and talked up how great the new one would be. They never ended up installing it correctly and I was told that it would be "too expensive and take 4 weeks" to be able to hook up the steering wheel controls. The radio was never installed correctly and there is a missed connection somewhere in the wiring because half the speakers don't work and the whole thing will randomly shut down. They claim they fixed it but never actually did and never even bothered to check the steering wheel controls again despite me asking several times about it. The car has also been in and out of the shop there 4 times for a studder at 1,500rpm. A common problem in Honda's is that the Torque Converter goes bad and that is exactly how it presents when it is an issue. This has also been an issue since I bought the car and they keep saying they will fix it. Three times it was bandaided until finally the whole transmission started acting up and they finally replaced the torque converter. I finally just got my car back tonight after they had it for an entire month, yes A WHOLE MONTH, just to replace the torque converter. I was told for about a week that it was in the shop and should be done that day and I'd get an update later. Only for that update to never come. Driving the car back today, the light on the dash board to indicate that it is in drive was blinking again. According to the manual that means there is an issue with the transmission. So after a month, there is still a bigger issue now than just the torque converter because it took them so long to actually fix the problem in the first place. This place is extremely unprofessional and obviously does not actually care at all about the quality of the cars they sell. They are junk. More

They added $900 to the price without being upfront about it. Also added a warranty we didn't ask for and now we have to fill out more forms to cancel that. Decent price and nice inventory, just read the cos it. Also added a warranty we didn't ask for and now we have to fill out more forms to cancel that. Decent price and nice inventory, just read the cost list (very small print) before signing More

Great experience, everyone we worked with was very friendly and helpful! We didn't even make an appointment (oops!) and they still were able to accommodate us in a very timely manner. Employees commun friendly and helpful! We didn't even make an appointment (oops!) and they still were able to accommodate us in a very timely manner. Employees communicate well with one another and make sure that you are taken care of. Have purchased more than 1 vehicle from this location and have been pleased with the quality of the pre-owned vehicles they offer. More

We called ahead and asked for a specific car that was listed online (even gave the stock #) to make sure it was available. They assured us it was and we made an appointment to come that same day to buy. listed online (even gave the stock #) to make sure it was available. They assured us it was and we made an appointment to come that same day to buy. We drove over an hour to get there and as we walk in, the car is being sold to someone else. Completely unprofessional and wasted our time after lying to us that the car would be available. Do not recommend at all due to their lack of respect for customers. More

Staff was very friendly, helpful, prompt service, knowledgeable. Best used car buying experience we have had.. I would recommend this dealership when purchasing a used vehicle...decent selection...c knowledgeable. Best used car buying experience we have had.. I would recommend this dealership when purchasing a used vehicle...decent selection...courteous staff that make you feel welcome...no pressuring what so ever More

why would you not want to buy a car here? ?? they are cheap and fun to deal with unlike most other places I enjoyed my experience thanks Hampstead Pre Owned Team!!! ?? they are cheap and fun to deal with unlike most other places I enjoyed my experience thanks Hampstead Pre Owned Team!!! More

I was very very pleased with the service I received. I live in New Jersey and traveled over 2 hours to get there.I did my prequalifying over the phone/internet along with my deposit.when I arrived I was I live in New Jersey and traveled over 2 hours to get there.I did my prequalifying over the phone/internet along with my deposit.when I arrived I was greeted immediately and able to talk to Tara who handled my paperwork.very great staff all around.Thank you all so much.Special thanks to Dani,Tara and Matt. Ring the Bell 1 more time New Jersey More

RACIST! !! Worst experience ever, I’m walking out in tears. I drove an hour away for a car and in the middle of my sale, they sell the car to another couple. !! Worst experience ever, I’m walking out in tears. I drove an hour away for a car and in the middle of my sale, they sell the car to another couple. It’s extremely disheartening because I excited to get the car. I am a black women and they choose to sell the car I was purchasing to a white couple. Disgusting and deplorable customer service. The couple came in after me and was somehow able to buy the car I was in the process of getting. My sales guy Mac told the other sales women by the name of Tara that we were in the middle of a sale she didn’t care . The manager Matt was very nasty and did not even care that this had happened. He made up excuses on why they sold the car to the couple instead. Instead of telling the truth which was that they prioritize the sell of the white couple over me. This place is discriminates against black women. DO NOT GET A CAR HERE More

RACIST ! ! Worst experience ever, I’m walking out in tears. I drove an hour away for a car and in the middle of my sale, they sell the car to another couple. I ! Worst experience ever, I’m walking out in tears. I drove an hour away for a car and in the middle of my sale, they sell the car to another couple. It’s extremely disheartening because I excited to get the car. I am a black women and they choose to sell the car I was purchasing to a white couple. Disgusting and deplorable customer service. The couple came in after me and was somehow able to buy the car I was in the process of getting. My sales guy Mac told the other sales women by the name of Tara that we were in the middle of a sale she didn’t care . The manager Matt was very nasty and did not even care that this had happened. He made up excuses on why they sold the car to the couple instead. Instead of telling the truth which was that they prioritize the sell of the white couple over me. This place is discriminates against black women. DO NOT GET A CAR HERE More

They don't seem very interested in selling a vehicle in my recent experience. Sales people don't return calls when attempting to purchase. Dealer wants to play games adding charges because we won't finance my recent experience. Sales people don't return calls when attempting to purchase. Dealer wants to play games adding charges because we won't finance through them. More