Hampstead Pre-Owned

Love my car, good experience!! Really love my car!! Everyone there was very helpful and nice. They helped find something in my budget that fit what I was looking for. Will be back f Really love my car!! Everyone there was very helpful and nice. They helped find something in my budget that fit what I was looking for. Will be back for my next vehicle More

Great! They are soooooo customer-oriented. Five star is not enough for their service. I would like to give seven star!!! Sky helped me from the beginning when I contacted them. I received almos Five star is not enough for their service. I would like to give seven star!!! Sky helped me from the beginning when I contacted them. I received almost spontaneous response from Sky through chat. She came along with me through whole process of find a best-suit car for me. You can trust them. Follow-up service is also excellent. More

happy with my car got my car here last month, pretty efficient process. sierra was well informed about the car I wanted and made the whole process easy, would recommend got my car here last month, pretty efficient process. sierra was well informed about the car I wanted and made the whole process easy, would recommend More

Hampstead Pre-Owned, The Best!! Everyone at Hampstead Pre-Owned were extremely helpful in making my new car purchase a reality! Thank You very much for all of your help and unders Everyone at Hampstead Pre-Owned were extremely helpful in making my new car purchase a reality! Thank You very much for all of your help and understanding with my situation. You guy's definately made my year. More

Used car purchase with ease Service was personally directed to my needs. Sierra and Fish found the car I wanted at the price I could afford! Thank you for a pleasant car buying e Service was personally directed to my needs. Sierra and Fish found the car I wanted at the price I could afford! Thank you for a pleasant car buying experience. More

A long ordeal! When I first went everyone was friendly and not to pushy. They only showed me cars within the range of what I was looking for. Decided to buy a 2008 Honda Civic. The driver side floor was s and not to pushy. They only showed me cars within the range of what I was looking for. Decided to buy a 2008 Honda Civic. The driver side floor was soaked, when I said I didn't think it was from the cleaning they looked at it, fixed the door lining that seemed to be causing it. On the way home, air was working fine and cold air cut out after driving 20 minutes. Next morning, considerable oil leak in driveway. Three days later, they picked it up with tow truck. Adam called me two days later saying the problem was fixed. Picked it up Sat., Next day leaking oil again. Fed up, called Mike and told him I was done. Mike was always quick to respond to my issues. Tuesday, he himself came, had someone drive the car back and he drove me there. I requested this and a rental car if I didn't see anything comparable that day. After going over whole lot with Mike, couldn't find anything. Took rental car home. This was on a Tuesday, followed up the next Monday with Mike. They still didn't have anything and I was told they needed the rental back and we're going to give me the original Honda back. They said problem was fixed and I had two weeks to exchange if I wanted. They picked up the rental and left Honda because I could not get there. The owner (Anthony) agreed to compensate me for the miles and gas I used going back and forth. As frustrating as it was, they did compensate for problems and Mike was always kind. So I have a week to exchange or cross my fingers that this Honda Civic will not continue to have problems. Oh and I would suggest closely looking at the cars in lot. I test drove another one, air didn't work and no spare tire. More

Far exceeded expectations! Great dealership and great car! My son was in the market for a used Toyota Corolla. Hamsptead had a couple of excellent options so we contacted them. Reading the story on their web s My son was in the market for a used Toyota Corolla. Hamsptead had a couple of excellent options so we contacted them. Reading the story on their web site about how and why the company was founded, I had a sense this was not "just another used car dealer" and this impression proved to be true. Their professionalism, responsiveness, customer service, and integrity were all absolutely stellar. They do a thorough inspection and prep of the car which *exceeds* the requirements of MD inspection. I can't describe how well the car rides. It's a 2010 Corolla with 94K miles and yet, after they did their work on it, it literally felt like we were driving a brand new hybrid -- it literally felt that smooth. I've personally almost always bought new cars but I was so impressed with this dealership that I will likely consider buying a low mileage used car from them (rather than a new car) next time I'm in the market. Can't recommend this place highly enough! More

DO NOT BUY FROM HERE! Purchased a 2008 Lexus RX400h for $16K, it broke down within miles of leaving the lot. Bernadette the sales rep didn’t returned my texts or calls, and Purchased a 2008 Lexus RX400h for $16K, it broke down within miles of leaving the lot. Bernadette the sales rep didn’t returned my texts or calls, and I was stranded on the road side for hours. She returned my calls and texts immediately however when communicating about the purchase of said Lexus and a Corvette, that I thankfully decided to pass on because it was likely a lemon too. You walk into this place and there are flies everywhere and no one even speaks to you to ask if you need assistance. They refused to return my money despite them selling me a lemon that broke down immediately after purchase. Then I was forced to purchased another car and they acted like they did me a favor by taking $700 off of the overpriced retail price. Anyone off of the street could haggle that! Worked with the General Manager on it and was told they drive the cars home and use them for personal use to ensure the cars work, i.e. they run up mileage on the cars and clearly do not check to ensure the cars work. He treated me like he was doing me a favor when I was stuck buying a car from them because they refused to refund my money. Completely presumptuous and did not care anything about the drama I experienced with the purchase. Hands down not client/customer-oriented. Do not recommend buying anything in this place. Completely condescending and unprofessional back of the woods operation. Thankfully I wasn’t financing as I’m sure they prey on people and charge astronomical interest rates. I had initially thought I found a great dealership to purchase pre-owned vehicles but after this experience I wouldn’t buy a pencil from them. THE PRICE MAY INITIALLY SEEM REASONABLE BUT THE LACK OF PROFESSIONALISM AND ETHICS ISN'T WORTH IT OR THE DRIVE TO WESTERN BUBBLEFUC-! More

Do NOT buy from this untrustworthy dealership My husband called about a car we were interested in since we were driving over 1 hour. Car was still being detailed when we arrived and we waited appr My husband called about a car we were interested in since we were driving over 1 hour. Car was still being detailed when we arrived and we waited approx 30 mins to see car. In the meantime we test drove another car that shaked horribly every time you touched the brakes. Once we got back from our test drive the car we came to see was FINALLY done! After the test drive we were inspecting the car and saw some rust spots and were no longer interested in buying the car. The owner reassured us he would have the car repaired at his shop within the upcoming week and give us a loaner car in the meantime. We regrettably agreed to purchase the car. He also promised us a key fab. It’s been 2 weeks since we bought the car and the owner is still giving us the run around. Since they’ve been no help to my husband I decided to call today and explain to Tony how we needed the service that we were promised done immediately since we’re planning a family trip right before the dates they could get us in. Which was 3 weeks past the time he personally promised. First time I called I asked to speak to the owner Tony and I was told very rudely that there is no one that works here by that name. Second time i called I was talked to with a horrible attitude. Please save your time, money, and avoid unnecessary stress. Do NOT waste your time with Hampstead Preowned. More

No Pressure Buying I recently bought a Toyota Camry from Hampstead Pre-Owned. I had not known them prior to this purchase. They were very good in showing me a selection I recently bought a Toyota Camry from Hampstead Pre-Owned. I had not known them prior to this purchase. They were very good in showing me a selection of cars in my price range. They were also very accommodating to my schedule needs so that I could buy the car. The sales person I worked with was very good in allowing me to think about each possible selection without interruption; I did not feel pressured at any stage of the purchase process. The actual purchase agreement process was also very easy and there was no pressure to up-sell additional features for the car. The paperwork part of the purchase was equally easy and efficient. If I were to buy another vehicle, I would now make Hampstead Pre-Owned my first dealer to shop. More