Hanania Subaru of Orange Park

this was the single worst experience I have ever had with a car dealership! They essentially held me a hostage, to try and force me to buy a used car with over 60k miles on it! For $30,000! I went in around a car dealership! They essentially held me a hostage, to try and force me to buy a used car with over 60k miles on it! For $30,000! I went in around noon, purely to look at a Subaru. Not to buy that day. I had never driven one. I was was curious. I was considering buying a new car that month. But I had no intention of buying one that day. However, the dealer decided, (perhaps because I am a young woman) that he wasn't letting me leave without buying a car. After a test drive, I allowed his manager to drive my car to see what they'd pay for it (they offered me far less than id get if I crashed i just sold it for parts). They did not give me the keys back until 4 hours later, when I finally convinced them to let me leave. The estimates for what the car would cost and what they'd pay for my 4 year old car were insulting (it truly seemed like a joke). Once I got the offer, I was ready to leave. So I politely thanked them for their time and said I was leaving. I explained (to be polite) that I wasn't ready to make a decision that day and Id like to talk to my bank and wife. Thats when they became aggressive. He insisted that I let them do a credit check and call banks for me. I said no over and over. I was told I wasnt capable of negotiating with a bank as well as they could. I had to say no over and over again. It was sweltering. I was hungry. I had other things to do. I felt bullied. I wanted to leave. Every time I said no and that i had to leave, a new manager would come in and stand over me aggressively, trying to get me to to take that horrible deal. They then said I could go if I left a $500 non-refundable deposit. Of course, I said no. I finally got my keys back after swearing id return the next day. It felt like I was being held hostage. This was purely abusive. If they'd let me leave when I first tried, I very likely might have overlooked the insulting first offer, and come back. I liked the car. I would like to buy one. But not from this dealership. Not after being abused and held hostage. If they had simply let me leave when I asked , I would have probably talked to my wife, moved some money around, and then returned to make a reasonable offer, in cash. Perhaps some of the dealers are better than others at this place. But the one's we dealt with were horrible. More

Great! We recently bought an used 2017 Subaru Forester from Hanania Subaru of Orange Park, Jacksonville Florida. It was exported to Puerto Rico. Finally toda We recently bought an used 2017 Subaru Forester from Hanania Subaru of Orange Park, Jacksonville Florida. It was exported to Puerto Rico. Finally today we picked it up at the pier. Thanks to the dealer, especially the seller, Jason Proietto , you are the best. Thank you very much for your patience and service. Jose and Blanca More

Very good experience. Ju-John and Segundo were charming, knowledgeable, patient. Explained everything to us more than once if needed. The sale went smoothly and competently. knowledgeable, patient. Explained everything to us more than once if needed. The sale went smoothly and competently. More

Attention to Detail I went to the Subaru of Orange Park for their late service dept. hours I needed to get a 2nd opinion of the work on Subaru of Jacksonville on the head I went to the Subaru of Orange Park for their late service dept. hours I needed to get a 2nd opinion of the work on Subaru of Jacksonville on the headlights and for a wheel alignment and complementary overall check. I was satisfied with their results. Both Subaru dealerships offer free car wash after each service. I am more satisfied with Subaru of Orange Park's more attention to details of actually doing a great job of car wash and vacuum more than Subaru of Jacksonville. I have been rotating my time between the 2 dealerships. Subaru of Jacksonville I typically go to because it's closer to home and I use to work at the beach, but now I can spend some time at Subaru of Orange Park since my new job is at Downtown. I've been to Subaru of Orange Park twice. Their prices for service is a little more expensive, but won't mind price matching Subaru of Jacksonville within reason just as long as they're going to have longer service hours than Subaru of Jacksonville because I don't always to use my PTO from work just for car maintenance that Subaru of Jacksonville don't like to stay open late. More