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Handy Toyota

St. Albans, VT

4.7
4,211 Reviews
Welcome to Handy Toyota, Vermont's Oldest Toyota Dealer! ~Customer satisfaction before, during, and after the sale~ Handy Toyota has been serving the automotive needs of our customers from Franklin, Lamoille, and Chittenden counties since 1952. Though we're located in the heart of beautiful downtown St. Albans, Vermont, we attract much of our business from the greater Burlington/Williston area due to our reputation for small town integrity and big city deals. At Handy Toyota we will do anything within our means to earn your business. Our Sales and Service staff have many years of experience and the dedication to provide you with the best possible car buying/servicing experience.
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701 Highgate Road

St. Albans, VT

05478

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Showing 4,211 reviews

August 14, 2011

Easy time in dealing with this dealership, corrected any small items as they were discovered. We purcahsed a total of (2) new cars. great dealership and sales team. More

by jlhmiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Jaques, Doug Jacques
August 11, 2011

It took a little longer than I thought to get my vehicle, but I believe that was an issue that was out of their control. Otherwise, it was a pleasant experience with no sales pressure whatsoever. Thank Y More

by SheilaS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jordan mosher
August 05, 2011

They went out of their way to dealer swap car. A lot of effort was involved. Also made sure car was ready for delivery pickup. Good people to deal with. More

by tundravt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam and Tom, Adam Luneau, Tom Young
August 03, 2011

I would recomend this dealership, because of their friendliness, attention to detail, and willingness to help you out in any way possible. In particular I would reccomend Tom Young, because he is wil More

by LCYathome2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Young, Tom Young
July 30, 2011

This is the second car I purchased here. I was surprised when he started with the sticker price instead of the "special price" advertised on their web-site. Once I brought this up he located it on their web More

by rickdoe1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Young, Tom Young
July 26, 2011

Doug was easy to work with, was upfront, and resolved any issues in a timely fashion. I would recommend this Dealership and Sales Consultant to others More

by jlhmiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Jacques, Doug Jacques
July 24, 2011

We felt no pressure to buy. Tom was very helpful in explaining our options as well as introducing us to the financial and service teams. When we decided to purchase, the process went very quickly and More

by carissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Young, Tom Young
July 21, 2011

I purchased my new car at Handy's in St.Albans because they did not pressure me to buy; they provided me with all the information that I needed to make an informed decision, and they went "out of their wa More

by mnebenoit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam, Tom, Steve, Adam Luneau, Steve Courville, Tom Young
July 10, 2011

We found the experience with Handy Toyota to be very pleasant. The Salesman, Doug was very pleasant and not pushy. We told him what we were looking for, and he found exactly what we wanted. We bought More

by DLaundry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug, Doug Jacques
July 09, 2011

Accessories requested to be installed before time of sale was neglected. At time of sale vehicle was not detailed properly. Completion of paper work was not ready and appeared to be confusing. More

by MikeLeduc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom, Adam, Adam Luneau, Tom Young
Jul 12, 2011 -

Handy Toyota responded

On behalf of our organization I would like to apologize for the inconvenience. It is our goal to make sure every transaction is as smooth as possible, and it is our ultimate goal to make sure every customer leaves satisified. In this instance it seems we have failed. In an effort to resolve this situation we will install the accessory and detail this vehicle at no additional cost to the customer. We apologize again for any inconvenience, and thank you very much for the feedback. Sincerely, Adam Luneau Handy Toyota 888-352-5749 ex.33 aluneau@handycars.com

Jul 12, 2011 -

Handy Toyota responded

Mr. Leduc, Once again on behalf of all of us at Handy Toyota please allow me to thank you for letting us resolve this to your satisfaction. As I said before it is our first goal to ensure that you or any customer leaves 100% satisfied; since that didn't happen, it was our duty to make sure everything ended to your liking. We hope to see you again! Sincerely, Adam Luneau Handy Toyota 888-352-5749 ex.33 aluneau@handycars.com

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