Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Handy Toyota
St. Albans, VT
4,570 Reviews
Welcome to Handy Toyota, Vermont's Oldest Toyota Dealer!
~Customer satisfaction before, during, and after the sale~
Handy Toyota has been serving the automotive needs of our customers from Franklin, Lamoille, and Chittenden counties since 1952. Though we're located in the heart of beautiful downtown St. Albans, Vermont, we attract much of our business from the greater Burlington/Williston area due to our reputation for small town integrity and big city deals.
At Handy Toyota we will do anything within our means to earn your business. Our Sales and Service staff have many years of experience and the dedication to provide you with the best possible car buying/servicing experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,570 reviews
June 21, 2026
Purchased my 3rd Prius from them a month ago. First one was in 2006, 2nd in 2016, now a 2026 model. I have had great experiences at Handy Toyota and this is why I keep going back. It was a pleasu First one was in 2006, 2nd in 2016, now a 2026 model. I have had great experiences at Handy Toyota and this is why I keep going back. It was a pleasure working with Daniel R and I'd buy from him again -- no pressure and straight talk. On top of that, after the purchase I had a question about the title. Spoke with Sue M. on the phone and she gave me the info I was looking for. But to my surprise, she called me 5-minutes later with additional info that was very helpful to know (she called the DMV herself and this saved me the hassle). Really appreciated that. More
by Kevin
June 20, 2026
Very helpful, efficient, identified 2 problems, easily fixed. Highly recommend ! Have been coming to this Toyota dealership for several years. fixed. Highly recommend ! Have been coming to this Toyota dealership for several years. More
by kathy.workman0220
Verified CustomerEmployees Worked With
Hannah Tatro
June 18, 2026
Top Notch dealership! Professional, attentive to customer needs, and a joy to work with. Highly Recommended Professional, attentive to customer needs, and a joy to work with. Highly Recommended More
by Drocheleau4
June 18, 2026
On 6/13/2026 I purchased a 2026 Sienna from Handy Toyota and specifically ordered a 2-inch receiver hitch to be installed on the vehicle. When I went to pick up the car, I was surprised to discover that the and specifically ordered a 2-inch receiver hitch to be installed on the vehicle. When I went to pick up the car, I was surprised to discover that they actually installed a hitch that was 1-1/4 inches, rather than the 2-inch receiver I had requested. The salesman was remarkably insistent about the hitch being a mere two inches in size; however, it was clear he was simply repeating information that had been directly relayed to him by the service department, which turned out to be completely wrong. When I reached out to them with a request to correct the issue or obtain a refund, the general manager, Adam Luneau, proved to be quite unhelpful and frankly quite rude towards me at the end of the conversation. He suggested that I could report the problem to any organization of my choosing before abruptly hanging up the phone. I also inquired about receiving an invoice for the hitch itself, and it turned out that I had been overcharged for the wiring harness, which is actually included with the hitch at no additional cost. I confirmed this by looking at the Toyota parts website. I would strongly advise you to avoid dealing with Handy Toyota altogether, and I highly recommend actually reading through the one-star reviews. It appears that a significant number of customers have actually reported instances of unprofessionalism and poor customer service following their purchase. More
by erraguig oussama
June 16, 2026
Jason Laflam and his Mechanics are AMAZING, they took my Jeep in right off, and fixed it the same day. Jeep in right off, and fixed it the same day. More
by leon.katon1128
Employees Worked With
June 16, 2026
I had my Venza in service for an oil change and 2 recalls. As usual, when I arrived I was greeted promptly and respectfully. The service was performed in a timely manner for the quoted cost. Jeff S.e recalls. As usual, when I arrived I was greeted promptly and respectfully. The service was performed in a timely manner for the quoted cost. Jeff S.explained what had been done for service and completed the paperwork. I am very happy with Handy Toyotas service. More
by khartbaker
June 16, 2026
They always work around my schedule witch is great never have any issues and have good communication with the service advisors. have any issues and have good communication with the service advisors. More
by gjquilliam
June 15, 2026
I chose Handy because they offered me a rental car for the day, but when I arrived I was told that wasn't available. I did eventually get a car once someone returned. I dismissed an experience as I was ch the day, but when I arrived I was told that wasn't available. I did eventually get a car once someone returned. I dismissed an experience as I was checking in of a disgruntled lady, the service clerk literally refused to work with her so she had to go talk to someone else. But then I witnessed another woman in the afternoon clearly upset and the service clerk arguing with her, and I haven't shared my experience yet. I was quoted $300 for an AC issue on a 2022 Toyota that I purchased new. It turns out there is a "known design flaw" and my quote went up to over 2k. Toyota has issued mechanical guidance and a new part, but it is only covered under extended warranty. I found this really confusing, but when I asked for explanation, the service manager grew increasingly impatient with me. He went from saying he had never heard of the issue to saying they see it all the time and there's nothing they can do. So after waiting all day, still being charged hundreds of dollars just to tell me they can't fix my car without another 2k, I left in tears. If you're keeping track, that's 3 people who clearly left unsatisfied, and one service department that seems to thrive on creating conflict. I'm extremely disappointed that a design flaw popular enough to have its own reddit thread is still being considered a for profit repair by the dealership. The way the sales manager treated me was unnecessary, unkind, and unbecoming.I have purchased Toyotas and had them serviced at this dealership as well as another, and it's safe to say Handy's has lost my business, and hopefully readers of this review will strongly consider going elsewhere. More
by Emilycogan
Employees Worked With
June 11, 2026
Friendly people to deal with. The salespersons were enthusiastic about explaining the features of the car. The salespersons were enthusiastic about explaining the features of the car. More
by bennysdv
