Hank Graff Chevrolet Davison - Service Center

Quick, friendly service. I was impressed by the added video showing inspection of the vehicle I was impressed by the added video showing inspection of the vehicle More

I made an morning appointment for an oil change, tire rotation, and new engine air filter. Got an appointment confirmation, and numerous reminders by text and email. When I arrived, I was told they did n rotation, and new engine air filter. Got an appointment confirmation, and numerous reminders by text and email. When I arrived, I was told they did not have the air filter in stock. As explained to me, my options were to wait there until a parts delivery truck arrived sometime in the afternoon, or come back a second time for work scheduled to take place on the first visit. I let my service tech know that both options were highly inconvenient. She eventually sent someone to Auto Zone to buy an air filter to complete the job on that visit. Two questions: Did I pay for a GM air filter when all I got was a knockoff? What is the point of specifying the services to be performed when making a reservation if the service requirements are not read by the service department (she said they don't read the reservations) and the required parts are not made available beforehand? More

Customer service was outstanding:Constant communication, assisted with the rental car and finished ahead of schedule. Did a beautiful job. assisted with the rental car and finished ahead of schedule. Did a beautiful job. More

Everyone is so very nice and helpful . Everyone always seems to be very helpful and knows what needs to be done Everyone always seems to be very helpful and knows what needs to be done More

Service was great. Everything was done right and quickly. Fifteen word minimum is too many. Everything was done right and quickly. Fifteen word minimum is too many. More