Hank Graff Chevrolet Davison - Service Center

I called to get an appointment, and I was told to be there at 12:45. Later that day, I got an email saying be there at 12:30. I got there around 12:30, and I was told the service tech would not be ava there at 12:45. Later that day, I got an email saying be there at 12:30. I got there around 12:30, and I was told the service tech would not be available until 1:00pm. Once the service got started it was completed in good time. More

I walked in expecting to get an oi change, tire rotation, and a coolant flush. I asked them to additionally change out my back wiper as it is falling apart. I was told that it wouldn't be a problem. After a and a coolant flush. I asked them to additionally change out my back wiper as it is falling apart. I was told that it wouldn't be a problem. After about an hour and a half, I was told that my car was done. I went and paid with my service advisor and left. My advisor was great for the most part. Even started my car for me so it would be warm for my drive home. Two days later, it was raining. I turned on my back wiper and it was not pretty. I looked at my reciept - no mention of replacing the wiper blade. Not real happy about that. I also still have my old oil change sticker on my windshield, and I am having trouble peeling it off. How do I know the service was even completed? They did change my oil life warning. But I am not happy with the issues above. More

From start to finish everything was wonderful. Thanks to Kameron for getting my appointment setup and Austin was very informative and very pleasant to deal with. Thanks to Kameron for getting my appointment setup and Austin was very informative and very pleasant to deal with. More

I was very happy with the service and the people are very professional.A good experience. professional.A good experience. More

Shanda in service was amazing she was the best person I have ever felt with in a dealership have ever felt with in a dealership More

I received just routine oil change. The girl who handled my transaction was so pleasant and helpful. I asked her if she could tell me how to get to Secretary of State office. I am no The girl who handled my transaction was so pleasant and helpful. I asked her if she could tell me how to get to Secretary of State office. I am not familiar with Davison. Not only did she tell me, she wrote it down. I would not have found it because I did not know it was on Main Street— and I did not know where Main Street was located. More

I would like to Thank Hank Graff Chevrolet for the good work you do on my car every time I bring it to you Thank you George Limban Merry Christmas and a Happy New Year work you do on my car every time I bring it to you Thank you George Limban Merry Christmas and a Happy New Year More

The people servicing my vehicle were polite and professional. I will come back to have it serviced again. professional. I will come back to have it serviced again. More

I've never had any problem with an appointment or just a stop by with something minor for them to look at or fix! stop by with something minor for them to look at or fix! More

The people are always friendly and nice. They got my vehicle into the body shop right away and initially the communication from them on the progress was great but in the last couple of week They got my vehicle into the body shop right away and initially the communication from them on the progress was great but in the last couple of weeks I had to call several times to get a status and my insurance company stopped paying for my rental vehicle because they said they had contacted the dealership several times and left voicemails but didn’t get any response; however, I called James in the body shop and he did take care of it right away even though I don’t think it was his job to deal with that part. Rating the body shop by itself they deserve 4 stars. They took good care of me and their work looked great. They did their part and had the repairs done two weeks before I received my vehicle back. Apparently, the delay was with the service department who was supposed to check the function, alignment, ect. after the body shop completed their work and the cleanup crew. I give that part of the process 3 starts. As far as the cleanup crew’s work I will say that the vehicle looked great when I finally did pick it up. This is my third time using your body shop for this vehicle and we lease it from your dealership so my wife and I have been happy so far. The lease on the vehicle is up this month so I’m sure you’ll see us in a couple weeks. More