Hanlees Davis Chrysler Dodge Jeep Ram - Service Center

Horrible customer service and communication. When I take my car in for service they always seem surprised and burdened. When I take my car in for service they always seem surprised and burdened. More

Customer service advisior not experienced to communicate with service technician with regard to vehicle repair requirements. Failed to provide status of ongoing progress resulting in vehicle repair lasting with service technician with regard to vehicle repair requirements. Failed to provide status of ongoing progress resulting in vehicle repair lasting two days more.than necessary. More

Went as it should have. No surprises It was a wonderful experience as always Perfect No surprises It was a wonderful experience as always Perfect More

Miley said the car would be ready and it wasn't - even the following day. She was unprofessional and lacked basic communication skills including ability to provide work order upon check in or at any time the following day. She was unprofessional and lacked basic communication skills including ability to provide work order upon check in or at any time prior pickup. She also failed to return phone calls. When my husband and I came into the dealership in hopes of getting any update, Miley was defensive and unhelpful in simply returning our vehicle to us. We raised our voices in frustration and the dealership's response was to call the police! We could not believe the lack of service and professionalism that was displayed. More

Asked for a tire rotation. Was charged, and tires weren't rotated I was charged $40, for a service that was not completed Was charged, and tires weren't rotated I was charged $40, for a service that was not completed More

They overcharged me and didn't do what they said they did on the receipt. They refused to talk to me about my concerns. They didn't address the problem I took my vehicle in for. They charged me over $200 for on the receipt. They refused to talk to me about my concerns. They didn't address the problem I took my vehicle in for. They charged me over $200 for checking the battery, which I had already checked before I brought it in, and didn't actually do. More

It took 30min to check me in when I had a driver waiting and the service department was empty. I returned to check out and mentioned I had a coupon that I forgot to mention at check in because I was so worr and the service department was empty. I returned to check out and mentioned I had a coupon that I forgot to mention at check in because I was so worried about my driver and they told me it was too late and I could not use it. More

Their computers were down so I waited for over 2 hours with an appt for them to tell me they couldn't fix my problem and they'd call me. That was 2 days ago with an appt for them to tell me they couldn't fix my problem and they'd call me. That was 2 days ago More

At 8am appt nobody there till 8;10 Employees weren't there on time If they make appt they should be there on time there on time If they make appt they should be there on time More

Overall very positive. I appreciate having the work done at a dealer who deals with my make of cars all the time. I appreciate having the work done at a dealer who deals with my make of cars all the time. More