Hanlees Davis Chrysler Dodge Jeep Ram - Service Center

The dealership is fine, the issue I had with a TSB. For a non issue with my stereo. The fact that dodge/uconnect can send a update without permission that forced me to the dealer is xx. For a non issue with my stereo. The fact that dodge/uconnect can send a update without permission that forced me to the dealer is xx. More

Bad customer service , not as a promise service, extra charge.. Someone needs to contact me ASAP. charge.. Someone needs to contact me ASAP. More

Friendly Was able to get me in and take care of my needs in a timely manner in a timely manner More

Very poor followup and employees made it seem like it was an inconvenience to help customers an inconvenience to help customers More

Great knowledge, easy to work with, and all-around Great person. She does Great at keeping me informed on the progress of my vehicle. person. She does Great at keeping me informed on the progress of my vehicle. More

Horrible! One of your techs damaged my windshield and Cynthia wasn't going to tell me. After I saw it and walked back in she was like 'oh, yeah that did happen One of your techs damaged my windshield and Cynthia wasn't going to tell me. After I saw it and walked back in she was like 'oh, yeah that did happen' She told me she would let the Service manager know and that he would be giving me a call. I have called your dealership 3 times, have left 3 different messages for Todd and I have not received a text message or call from anyone. More

No more feedback to offer Ok. I had the vehicle diagnosed before I came to the dealership. Dealership insisted on addressing other items before giving an assessment or estimate on I had the vehicle diagnosed before I came to the dealership. Dealership insisted on addressing other items before giving an assessment or estimate on the issue I brought it in for. I ended up paying for just diagnostics at rheumatology dealership then taking the car to center city auto for the repair. More

Fast service, pleasant staff and my car was returned to me clean and vacuumed. Disappointed that there was no shuttle service to Sacramento. me clean and vacuumed. Disappointed that there was no shuttle service to Sacramento. More

I purchased our 2015 Jeep Wrangler at this dealership & have had most all of the service performed at this location. I was very disappointed with the level of service & attention provided by Ms.Nguyen. H have had most all of the service performed at this location. I was very disappointed with the level of service & attention provided by Ms.Nguyen. Her total lack of awareness to manage customers in the waiting area and respect for our time displays poor customer service. It’s a choice when customers choose to bring their vehicle to a service location. Why would I choose to take my service to a place where I’m not treated with respect and my time valued??? Would you? More

Service was friendly and fast. My routine service was done quickly, and they even washed the car! My routine service was done quickly, and they even washed the car! More