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Hanlees Hilltop Toyota
Richmond, CA
1,003 Reviews
If you live in the Richmond area and you need service for your Toyota, look no further: Hanlees Hilltop Toyota is your authorized Toyota service and repair shop. Whether you just need an oil change, or more extensive repairs, our certified Toyota service technicians will provide you with top-notch service.
We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 1,004 reviews
November 22, 2023
Easy, convenient, informative, car was ready when promised, smooth transaction, friendly staff, inviting. Snack and drinks were a plus , seating was limited but was unusually crowded for a Monday mor promised, smooth transaction, friendly staff, inviting. Snack and drinks were a plus , seating was limited but was unusually crowded for a Monday morning More
by leisheung548
Verified CustomerEmployees Worked With
Service dept
November 21, 2023
They are nice and professional! I was happy to work with them. Thank you! Good team! Politely! I was happy to work with them. Thank you! Good team! Politely! More
by WENDYZHANG200506
November 21, 2023
It’s always a hit and miss with the service department. I made an appointment at 9:30am. Arrived 9:25am and there were already 2 cars ahead of me. I didn’t get greeted by a service representative until 9:5 I made an appointment at 9:30am. Arrived 9:25am and there were already 2 cars ahead of me. I didn’t get greeted by a service representative until 9:50am. Although, the service representative was straight to the point he did say that they are running behind and it will be a few hours. I didn’t get a call back until 11:45am. My point is why make an appointment if we are not going to be seen until close to 10am and this was a Monday. More
by ra3ra3!
Employees Worked With
Service team and front desk.
November 19, 2023
My appointment was at 8AM. I was there at 7AM, first in line. A nice lady came down, greeted me good morning and asked if I have an appointment. She gave me my number. They ope I was there at 7AM, first in line. A nice lady came down, greeted me good morning and asked if I have an appointment. She gave me my number. They opened at 7:30 something, I got in. Another nice lady came, asked me to leave my key, told to go to table 4. We talked, she did what she needed to do. I signed the paper and waited for almost an hour and a half. She called my name, I went to the cashier, I paid and left. Everything was smooth and faster. More
by Jakeyboie
Employees Worked With
I forgot her name. But she’s the one with a cross tattoo on her right arm and a butter with wings on her left leg.
November 18, 2023
Positive experience with good customer service It's always a pleasure to come to the dealership. Staff are respectful and location is convenient to where we live. always a pleasure to come to the dealership. Staff are respectful and location is convenient to where we live. More
by BETHSAIZ4U
Employees Worked With
Jessie L
