Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hanlees Hilltop Toyota
Richmond, CA
1,004 Reviews
If you live in the Richmond area and you need service for your Toyota, look no further: Hanlees Hilltop Toyota is your authorized Toyota service and repair shop. Whether you just need an oil change, or more extensive repairs, our certified Toyota service technicians will provide you with top-notch service.
We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,004 reviews
Verified Customer
November 13, 2023
Excelente servicio siempre, y resolviendo todas tus preguntas y dudas, recomiendo mucho comprar en Hanlees hilltop Toyota súper recomendado preguntas y dudas, recomiendo mucho comprar en Hanlees hilltop Toyota súper recomendado More
by guerrero8402
Employees Worked With
Richard Rengifo
November 12, 2023
Excellent Service ! I always bring my car to Hanlees Hilltop Toyota ! They never disappoint me ! I always bring my car to Hanlees Hilltop Toyota ! They never disappoint me ! More
by Afird2000
Employees Worked With
November 12, 2023
The line was long to get my service done on a Saturday morning. It didn't take as long as Mike the service advisor guessed. He made the experience pleasant morning. It didn't take as long as Mike the service advisor guessed. He made the experience pleasant More
by lanceb423
Employees Worked With
Mike heuy
November 11, 2023
Mike was great to work with. He was very knowledgeable about the subject matter and was good at keeping in touch and letting me know all steps of the process. He was very knowledgeable about the subject matter and was good at keeping in touch and letting me know all steps of the process. More
by supersel
Employees Worked With
Mike Huey
November 10, 2023
I was with an advisor and his name is Jesse. Very nice and down to earth person. Faculty is very well kept and well maintained. Nice group of people. Very nice and down to earth person. Faculty is very well kept and well maintained. Nice group of people. More
by CHERYLARTAP
Employees Worked With
Jesse
November 10, 2023
Joe remained in contact, is very informative, responsive and was able to provide the service I was looking for. and was able to provide the service I was looking for. More
by LYNVELARDE
Employees Worked With
November 10, 2023
Carlos Anthony and Felipe was very friendly and helpful and I was able to get a vehicle thanks guys i appreciate it. and I was able to get a vehicle thanks guys i appreciate it. More
by laineywright3
November 10, 2023
Made a service appointment (still covered under Toyota Care) and specifically selected an oil change as part of the service, I also had received a recall notice related to a potentially lose bolt in my re Care) and specifically selected an oil change as part of the service, I also had received a recall notice related to a potentially lose bolt in my rear axle. Upon speaking with the technician, he informed me that they were out of stock of the replacement part related to the recall and they could fix it during my next service appointment, that was fine with me. I was quoted a 90 minute wait and that was fine, my truck was ready after 90 minutes waiting in the showroom. I was very disappointed after I reviewed my invoice (once I got home). Not only did they not change my oil, but the service they claimed to have perform, a tire rotation, was a not actually performed. When I arrived my front passenger tire was 3-4 PSI below all the other tires (it was a very slow leak). When I checked the tire pressure at home, the same front passenger tire was low. I am confident they did not rotate my tires. I’m wondering what they actually did to my truck while I was waiting 90 minutes. They didn’t change my oil, rotate my tires, top off my washer fluid, fix the issue related to the recall. I also doubt they measured my brakes considering they didn’t take the tires off my truck. I’m very dissatisfied with the service, they could have saved me 90 minutes by telling me they didn’t intend on doing any work to my truck. Not only did I waste a bunch of time, I now need to go back to the dealership to buy a new oil filter, go to Walmart to buy oil (out of my own pocket), and do an oil change on truck that is covered under “Toyota Care”. It’s infuriating. This was on 5/6/24 at 10:15 am More
by STEVE9300I
Employees Worked With
Michael Huey
