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Hanlees Hilltop Toyota
Richmond, CA
1,004 Reviews
If you live in the Richmond area and you need service for your Toyota, look no further: Hanlees Hilltop Toyota is your authorized Toyota service and repair shop. Whether you just need an oil change, or more extensive repairs, our certified Toyota service technicians will provide you with top-notch service.
We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 1,004 reviews
Verified Customer
July 13, 2023
I'm rating mid-range because : 1) service took twice as long as I was told; I arrived 11:30a; expected service to be completed between 1:30-2p but it wasn't finished until 4:30p. 2) I made the appt for oi long as I was told; I arrived 11:30a; expected service to be completed between 1:30-2p but it wasn't finished until 4:30p. 2) I made the appt for oil change and tire rotation; I was strongly urged to add $2000+ in additional services which I declined, agreeing to $300 worth of minor services. 3) When I asked about special offers, I was told the shop had no way of knowing if any were available. In the past, service advisors checked the Hanlees website to see offers applicable to my service. Shortly after leaving the shop, I checked the Hanlees website and noted 3 or 4 offers that might have been applicable. 4) The service advisor was very professional and pleasant. I know he is expected to sell services, however, I prefer to receive a mild suggestion re Toyota's interval service recommendations as opposed to a worse case scenario. I'm a loyal customer having bought my car in 2006 and from the 1st service through this latest, it has only been serviced at Hanlees Hilltop. More
by IMANIABALOS
Employees Worked With
Soto, Jesse
July 13, 2023
I’m new to Hanlee’s Service Center. Overall it was a good experience, Jesse was very responsive with my inquiry and patiently went through the charges on the repair work. Probably needs Overall it was a good experience, Jesse was very responsive with my inquiry and patiently went through the charges on the repair work. Probably needs a bit of improvement from the clerks answering the phone as they were abrupt and sounded annoyed when putting the customer on hold or transferring calls. Phone courtesy is essential—specially if it’s the bulk of what you do for a living. More
by KD
Employees Worked With
Jesse Lobo
July 13, 2023
The best customer service and I will recommend a friend to Hilltop Toyota. To get services for there car to Hilltop Toyota. To get services for there car More
by KHANSOUVONG
Employees Worked With
July 13, 2023
Very friendly place. I love that they have shuttles, but it would be nice to have shuttles on weekends too. I love that they have shuttles, but it would be nice to have shuttles on weekends too. More
by Brenda
Employees Worked With
