The WORST customer service you can imagine! Avoid!!
David Ruiter - the Sales Manager - is one of the most pompous, arrogant "customer service" reps I have ever encountered.
I ordered a Prius online from Toyota in September 2011. When it finally arrived at Hanlees Toyota in late April 2012, I received messages insisting that I come in "right away" to pick up the car - even though I had informed them (in writing) that I would be in New York that week. They then called to say I should contact them immediately because "this type of car is in high demand" - even though this was a car I had special ordered and paid a deposit for - not one just sitting on the lot and available for public sale.
A different Hanlees salesman, Hamilton Maldonado, told me I would need to supply them with "three credit references" to get the car. When I informed Ruiter that I had pre-approved credit (and an electronic check) through USAA so I would not need financing through Hanlees, he insisted that I would not be able to pick up the car until they had run a separate credit check on me. He then threatened that: “we will sell your car to someone else.” This type of coercive, high, pressure sales tactics – attempting to force me to go through their credit department – is both unethical and a likely violation of California’s statutes prohibiting unfair and deceptive sales practices.
I have owned a Toyota Prius for over the decade, and love the car and was looking forward to owning a second one, but I received unbelievably rude and unprofessional treatment at Hanlees Toyota and would NEVER recommend them to anyone.