Hanlees Napa Volkswagen - Service Center

I bought a brand new car also from here, had a routine maintenance, then this time they messed up with my car, just because the cover or lid in my engine oil is not properly attached. White smoke came out maintenance, then this time they messed up with my car, just because the cover or lid in my engine oil is not properly attached. White smoke came out my car, engine oil spilled all over the engine bay, my car had to be towed, I had to come back multiple times for them to fix the issue. The advisor was excellent addressing my concerns, The manager expressed no concern at all. I am driving my car with uncertainty. I missed some appointments, work, damages just because of the problems caused by them. I do not trust service techs here. You pay, then they will mess up with your car. Nobody cares. The service advisor is 5/5 but the manager and the tech 1/5. More

Good service with coupons honored and recommendations provided and helpful suggestions so thank you very much.. provided and helpful suggestions so thank you very much.. More

Great team here at Hanlees Napa Subaru! Great job to all the staff members that worked here! Great job to all the staff members that worked here! More

They stood behind my warranty and fixed my a/c problem. The a/c machine had a mechanical issue after the diagnosis on my car. That required me to return on another day, a loaner was offered and I took i The a/c machine had a mechanical issue after the diagnosis on my car. That required me to return on another day, a loaner was offered and I took it. The first day I was there I waited in the shop. More

Christian was very courteous and efficiently handled my service quickly. He actually saved me money on my service service quickly. He actually saved me money on my service More

Good customer service easy to approach very helpful kind and knowledgeable hardworking and industrious and approachable and knowledgeable hardworking and industrious and approachable More

Christian was the best representative of customer service that I have had since buying the car there. that I have had since buying the car there. More

The mechanic was kind,professional, and did a great job, going above and beyond what was required. going above and beyond what was required. More

Kevin was fantastic l. He was helpful, polite, knowledgeable, and efficient. I look forward to working with him again. He was helpful, polite, knowledgeable, and efficient. I look forward to working with him again. More