Hanlees Napa Volkswagen - Service Center

Office staff were helpful, supportive, and personable. They All went the extra mile in dealing with the issue at hand. They All went the extra mile in dealing with the issue at hand. More

Work done on time and correctly at estimated cost. Despite a glitch coordinating between two employees with different days off, the staff got it together and resolved the issue I was having to my sati Despite a glitch coordinating between two employees with different days off, the staff got it together and resolved the issue I was having to my satisfaction. More

Great customer service including a very helpful shuttle service while your vehicle is being serviced. service while your vehicle is being serviced. More

Ron Cooper is awesome. He is laid back and uses no pressure tactics. Very much appreciated! He is laid back and uses no pressure tactics. Very much appreciated! More

Always a great experience for me. ..On time, staff friendly and my car well cared for!!! ..On time, staff friendly and my car well cared for!!! More

Great service, on time, and friendly people. Appreciate the ride Daniel gave us, as well. Appreciate the ride Daniel gave us, as well. More

Very thorough with their work and friendly as well. Happy to take the long drive to have my car serviced there Happy to take the long drive to have my car serviced there More

Great service with a very informative and friendly staff. Subaru and Subaru dealers like Hanlees set a high standard of excellence. Love Subaru! Subaru and Subaru dealers like Hanlees set a high standard of excellence. Love Subaru! More

You were constantly changing the people in the service department. You can’t get a relationship with your customers that way. when we bought the car it was stable and now it’s all over the place. department. You can’t get a relationship with your customers that way. when we bought the car it was stable and now it’s all over the place. More

Check light came on - $200 fee for 5-6 minutes of technician work. Estimate of $1915 plus tax to repair. I refused. Got a independent mechanic to do the replacement of a non-essential part for $519 ( technician work. Estimate of $1915 plus tax to repair. I refused. Got a independent mechanic to do the replacement of a non-essential part for $519 (total) - 1/4 of the dealerships quoted price. Dealer is out of line of reasonableness. More