Hansel Subaru

Good service ; knowledgeable staff. Being a Subaru owner, buying another Subaru here was a breeze Being a Subaru owner, buying another Subaru here was a breeze More

Friendly and extremely helpful with my purchase of my 2025 Subaru Crosstrek. Always available for questions or concerns. Truly this dealership goes above and beyond customer service 2025 Subaru Crosstrek. Always available for questions or concerns. Truly this dealership goes above and beyond customer service More

We’re very, very helpful, very patient and pleasant to deal with! Very helpful at financing that met my needs. deal with! Very helpful at financing that met my needs. More

Excellent dealership in Sonoma County. Wouldn't use another one. John Groth in Sales and Joe in Service are great. Wouldn't use another one. John Groth in Sales and Joe in Service are great. More

Not friendly or responsive to my problem. Car would not start (battery dead from longish sitting idle). Called service dept. they said that if I got it there, they would likely be able to lo Car would not start (battery dead from longish sitting idle). Called service dept. they said that if I got it there, they would likely be able to look at it in 2 days, despite the fact that I paid for Subaru Full extra service (or whatever it's called). Come on, 2 days to do a 2 minute battery check and put it on a charger?? They seemed bothered that I bought the car in San Rafael, not from them. Anyhow, somebody (bodies) there has an extreme attitude problem. Dealt with the problem without troubling the service folks. More

Hansel Subaru matched the sense of urgency required to earn are trust, thus earning our business. From the sales process through financing and agreeing to terms, The Hansel Team was as transparent and rec earn are trust, thus earning our business. From the sales process through financing and agreeing to terms, The Hansel Team was as transparent and receptive as a new to Subaru, customer, deserves to be treated. Ask for Tim, my man went above and beyond. More

My 2019 Crosstrek was leaking oil from one of the cam follower seals and had an issue with the driver's side window control. I was told by an independent repair shop that the cost to fix the leak would b follower seals and had an issue with the driver's side window control. I was told by an independent repair shop that the cost to fix the leak would be around $5000 as the engine would need to be removed and replaced. Coincidentaly, I was contacted by Hansel about buying a new Crosstrek. I said I would not be interested as my Crosstrek was showing major issues at 75,000 miles. After checking my warranty information, I was told that my repair was covered under the 'gold warranty' I purchased at the time of sale. I was told that the repair would be done free of charge along with the window control and some front bushings that needed to be replaced. I also had the front brakes replaced as they were due. All in all I had a very positive experience dealing with the service department at Hansel Subaru. I would encourage any prospective new car buyers to go for the gold warranty coverage as it saved me from having to pay $5000+ out of pocket. More

Super helpful, good vibes in each department & dog friendly!! Couldn’t ask for more! Additionally the mechanics are Obviously well trained and never miss a beat!! friendly!! Couldn’t ask for more! Additionally the mechanics are Obviously well trained and never miss a beat!! More

Service was quick and friendly. Was able to have service covered same day under extended warranty. Was able to have service covered same day under extended warranty. More

Attentive service. Communicative. Very responsive. Overall excellent experience with Hansel Subaru. I highly recommend them to anyone considering a car purchase. Communicative. Very responsive. Overall excellent experience with Hansel Subaru. I highly recommend them to anyone considering a car purchase. More