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Hansel Subaru
Santa Rosa, CA
574 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 574 reviews
Verified Customer
December 07, 2023
Helpful, polite, timely service. The waiting room is comfortable and the mechanics always do an excellent job with my Subaru Impreza. The waiting room is comfortable and the mechanics always do an excellent job with my Subaru Impreza. More
by GAYLDIECKMAN
Employees Worked With
Joe Turgeon, Morgan McGrath, Brian Stegner, Eric Moody
December 07, 2023
I had a great experience here with Nick. He was so fun, honest and positive. I found a cheaper price online for what they originally quoted and they not only matched it, but gave me an even He was so fun, honest and positive. I found a cheaper price online for what they originally quoted and they not only matched it, but gave me an even better price on my '24 Crosstreck Sport. Everyone was nice and welcoming and since then they have checked on me several times to see how things are going. Super happy with my experience here and if you can, ask for Nick, he's awesome. 😊 More
by Jennifer Rae
Employees Worked With
Nicholas Rescina
December 04, 2023
Already did a survey about this service center. Why are we doing this again? They are great and I am so happy to have them a available for me to go to. Why are we doing this again? They are great and I am so happy to have them a available for me to go to. More
by FIRERUBY44
Employees Worked With
Ivan gonzalez, Joe Turgeon, Morgan McGrath, Brian Stegner, Eric Moody
December 04, 2023
In general very good customer service. Staff is friendly, informative,and responsive..Really appreciated the ride to a restarant so we could have lunch while waited for service to be finis Staff is friendly, informative,and responsive..Really appreciated the ride to a restarant so we could have lunch while waited for service to be finished. More
by XANDRACAT
Employees Worked With
New employee can't find his name
December 04, 2023
Dealers actions disabled my vehicle and forced me to have repairs done there rather than letting me shop around. Poor communication repairs done there rather than letting me shop around. Poor communication More
by marc-clarkson
Employees Worked With
Service mechanic pulled nail from tire.
December 01, 2023
I've been to better service centers. Some of the people are friendly others not so much. Seems more like an assembly line and I question their attention to details. I get a computerized Some of the people are friendly others not so much. Seems more like an assembly line and I question their attention to details. I get a computerized report but no verbal report. More
by KLAYKWEEN
Employees Worked With
Don't recall names
November 30, 2023
I can’t be more pleased with this Subaru dealership. I absolutely love love love my new Subaru and the entire buying process was painless. The service center is equally fabulous. Easy painless process t I absolutely love love love my new Subaru and the entire buying process was painless. The service center is equally fabulous. Easy painless process to arrange service. I am very happy I purchased a Subaru and I am super pleased that I got this dealership so close to my house. Thank you Subaru. More
by MIGNON1160
Employees Worked With
Can’t remember the names. Sorry
