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Hansel Subaru

Santa Rosa, CA

Overview
Reviews
Vehicles
4.7
576 Reviews
Call Dealership (707) 414-6183
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2987 Corby Ave

Santa Rosa, CA

95407

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Showing 576 reviews

October 21, 2023

This is the third time when servicing my car that there was an issue with the person at the service counter. Very annoying. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 23, 2023 -

Hansel Subaru responded

I apologize for the challenges you've encountered. Your business is important to us and I'd like the opportunity to learn more so that we can improve. Please contact me. Diana B., Hansel Auto Group, 707.523.0727 or dbiegel@gohansel.com.

October 21, 2023

I always get good, courteous and friendly service here. They always keep me informed about vehicle status, and my vehicles are usually ready when they were promised to be. Best service department I've kn More

by OTANES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Marroquin, Brian Stegner, Eric Moody
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Oct 23, 2023 -

Hansel Subaru responded

Your review means a lot to us. Thank you for the 5-star review.

Oct 23, 2023 -

Hansel Subaru responded

I'll be sure to share your wonderful feedback with our team. Thanks again!

October 21, 2023

Great employees especially Edgar, Bryon, Tyler and Joe I really enjoyed them. They know how to spread the Love. More

by GMF0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler, John Bruno, Edgar Marroquin, Bryan Eddinger, Joe Turgeon, Brian Stegner
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Oct 23, 2023 -

Hansel Subaru responded

Thank you for the 5-star review. I am happy to share your kindness with the Subaru team.

October 21, 2023

Love the dealership and I love my suburu. Adam was awesome and so knowledgeable and personable ! More

by VALERIAHGOMEZ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam , John Bruno, Regina Gruber, Joe Turgeon, Morgan McGrath, Brian Stegner, Eric Moody
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Oct 23, 2023 -

Hansel Subaru responded

There is nothing better to hear than to hear you are happy and love your experience. Thank you!

October 21, 2023

Great customer service. Friendly staff and short wait time. Competitive pricing, and loaner car service More

by KAYLA.ANDREWS49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Turgeon
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Oct 23, 2023 -

Hansel Subaru responded

We appreciate you! Thank you for the great review.

October 20, 2023

I love this place. The employees are attentive and friendly. I've bought here twice and bring my Subaru here for maintenance. More

by gwynsmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Marroquin, Bryan Eddinger
Report | Print
Oct 23, 2023 -

Hansel Subaru responded

Your business is important to us. Thank you for taking the time to show we care.

October 20, 2023

Friendly and fast service with knowledgeable technicians. If they ask you if you want your car washed at the end of the service they will do it unlike other dealers which promise but fail to do so. More

by Mikel38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Moody
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Oct 23, 2023 -

Hansel Subaru responded

This is great to hear Mike. Thank you for the positive feedback.

October 19, 2023

Preston and team were very pleasant to work with. Quick efficient and knowledgeable. Would recommend. More

by JOEBALL1992
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston Kapitan, Morgan McGrath, Eric Moody
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Oct 23, 2023 -

Hansel Subaru responded

That's awesome. Thank you!

October 19, 2023

Always friendly, reassuring, competent service from the staff. They help me enjoy my Crosstrek more More

by MPOLEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan McGrath, Brian Stegner
Report | Print
Oct 23, 2023 -

Hansel Subaru responded

Thank you for the supporting review! We appreciate your business.

October 19, 2023

It took way longer than expexted, just to pick up, and I had to cancel my next appointment. More

by Shalimar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Moody
Report | Print
Oct 23, 2023 -

Hansel Subaru responded

I am sorry to hear it took too long. Your business is important to us and I'd like an opportunity to learn more about your visit. Please reach out to our service manager, Thanh Lam at 707-512-4303 or me. Diana B., CX Manager, Hansel Auto Group 707.523.0727

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