Hansel Subaru

I appreciate the care that Hansel staff shows its customers. The amenities offered while waiting are nice. As well as the shuttle service if you can’t wait at the dealership or don’t have a ride. How customers. The amenities offered while waiting are nice. As well as the shuttle service if you can’t wait at the dealership or don’t have a ride. However, there are times it feels impersonal at the service center. There have been numerous times where I’ve been waiting at the dealership, and there are suggested additional services for my car, and instead of the associate coming and speaking to me, I get a text or email. Often times I don’t see the message about the additional needs until after I’ve left. I believe it’s safe to say that some of my wait time is wasted as the service center is waiting on a reply about the additional service that never comes through. More

Customer service is always great. Staff takes the time to explain everything that was done to May car. My car was back to me at the time they said it would be done. Staff takes the time to explain everything that was done to May car. My car was back to me at the time they said it would be done. More

Unimpressed with the experience across the board. Communication, Output, Waiting Experience, Cost. Having been at a previous Subaru with excellent customer experience, let down with my experience Communication, Output, Waiting Experience, Cost. Having been at a previous Subaru with excellent customer experience, let down with my experience here. More

Brian was very helpful and made everything a zero-stress situation! Everyone in the service department is friendly & smiling (which is hard to find these days)! I appreciate good service & a smile goes a lo situation! Everyone in the service department is friendly & smiling (which is hard to find these days)! I appreciate good service & a smile goes a long way! 😊 More

Very pleased with the personal service. Morgan took time to explain the work being done on my car and why. She answered my questions. Very pleased. Morgan took time to explain the work being done on my car and why. She answered my questions. Very pleased. More

The service I receive here is always stellar. They’re attentive, responsive and i especially love any dealings I have with Joe! They’re attentive, responsive and i especially love any dealings I have with Joe! More

My service advisor Joseph is always very helpful and extremely knowledgeable. Wait area is very comfortable. All staff in service area are friendly and helpful extremely knowledgeable. Wait area is very comfortable. All staff in service area are friendly and helpful More

Great service, very knowledgeable staff! I would definitely recommend to friends and family! 10/10 I would definitely recommend to friends and family! 10/10 More

Hansel was great for the first several years when we brought our car in for regular service. However, we are now entering the 11th month of waiting for a replacement part and have only experienced the brought our car in for regular service. However, we are now entering the 11th month of waiting for a replacement part and have only experienced the OPPOSITE of service. There has been zero progress while waiting for the replacement part to arrive, and almost no communication from Hansel with any updates. We are now dealing with our third service rep because the first two left Hansel! Our current service rep (Morgan McGrath) has not returned any texts or phone calls since we started dealing with her 1 month ago. We are still hopeful that the part will eventually arrive and the work will be done, but frankly the poor communication from service staff since this started in December of 2022 does not make a good impression. More

This dealership is extremely kind and accommodating. They always make sure I’m okay and know that I have everything I need before I leave my car for a service. They always make sure I’m okay and know that I have everything I need before I leave my car for a service. More