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Hansel Subaru

Santa Rosa, CA

Overview
Reviews
Vehicles
4.7
575 Reviews
Call Dealership (707) 414-6183
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2987 Corby Ave

Santa Rosa, CA

95407

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Showing 575 reviews

September 15, 2023

Service dept broke my glove box and didn't tell me. When I went to get it repaired it took over a week to get in and then was told that because my service specialist was out that I would have to schedu More

by Whatever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul, Joseph, some other lady
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Sep 18, 2023 -

Hansel Subaru responded

I'd like to learn more about your experience. Please reach out to me or the service manager, Thanh Lam. Thank you, Diana B., CX Mgr, Hansel Auto Group North 707.523.0727

September 15, 2023

Bill the employee from Hansel Subaru was soo sweet and Kind. Made me feel right at home. More

by KIM.CARRILLO22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
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Sep 15, 2023 -

Hansel Subaru responded

Kim, We love to hear that you are happy with us. Thank you!

September 14, 2023

Courteous, efficient and easy. Check-in was simple. Car was ready as promised. Waiting was pleasant. More

by Kpearson2
Recommend Dealer
Yes
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Sep 14, 2023 -

Hansel Subaru responded

Thank you for your 5 Star review!

September 14, 2023

I’ve always had great service, plus my car has never had any real issues..so it’s all be a very good experience. More

by karenpeachey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’ve only dealt with the service reps. In the past 12 months, Eric Moody has helped me. Great employee & a really nice young man.
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Sep 14, 2023 -

Hansel Subaru responded

We love hearing all is well with your car! Thank you.

September 14, 2023

Very friendly service reps. Clean and comfortable place to wait. Job done quickly and efficiently l. More

by SSMITH2378
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam LaFranchi
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Sep 14, 2023 -

Hansel Subaru responded

This is fantastic to hear. Thank you!

September 14, 2023

Good place to go for service and repair with knowledgeable staff and comfortable waiting times and room More

by CHRISKVDZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bruno, Alina Jordan, Regina Gruber, Adam LaFranchi, Emma Rasmussen
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Sep 14, 2023 -

Hansel Subaru responded

Thank you for your kind feedback!

September 14, 2023

Competent, friendly, competitively priced, not bad for a dealer. C c c c x x More

by mmartin1356
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Sep 14, 2023 -

Hansel Subaru responded

We are grateful for your business. Thank you!

September 13, 2023

Excellent service! Joe is outstanding: very professional, very efficient, polite and even funny! Great employee! More

by ALAINSERKISSIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe at the Service department
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Sep 13, 2023 -

Hansel Subaru responded

Thank you for giving us such a great review. I'll be sure to share this with Joe.

September 13, 2023

Nick and Bryan went the extra mile. They were I was able to reach them by phone each time I called. Bryan even came to my home More

by COMFORTRICHARD73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Eddinger
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Sep 13, 2023 -

Hansel Subaru responded

Thank you for letting us know that we exceeded your expectations.

September 13, 2023

Eric is very knowledgeable with subarus. He was very communicative through the whole process. Pleasant to work with him. Will be back for future service appointments. More

by Missalexiswrx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Moody
Report | Print
Sep 13, 2023 -

Hansel Subaru responded

Thank you for your business. We're happy to hear we have exceeded your expectations.

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