Hansel Subaru

Stephani lied so I drove 4.5 hrs for nothing I guess online reviews are the only way to get any justice in this world so here we go: I had done my research and I had come to the decision on EXACT I guess online reviews are the only way to get any justice in this world so here we go: I had done my research and I had come to the decision on EXACTLY what forester I wanted to buy. 2019 premium dark interior. Because they are new and very sought after my local dealership didn't have any so I was forced to shop out of the area. At first I thought it was easy but then slowly realizing that online inventory rarely represents what is truly on the lot. After calling Redding and Ukiah and having zero luck I tried Santa Rosa which showed them having 4 premiums (one blue which I would never ever get) so I contact the numbers that annoyingly pop up and ask several "people" if they have the black premiums at the actual dealership in Santa Rosa that I could buy the following day. I get a phone call from a woman named STEPHANI that assures me they have the ones online that I am interested in and that they even got a new shipment the night before and maybe they would have a white one that I had been searching for. With that I decided we would drive the 4.5 hours to Santa Rosa to get the car because even if there wasn't a white one they had three others that I was interested in. Sadly this was not the case STEPHANI had lied to get me down there. As soon as we got there she handed me off to her specialist that took us out to show me there were none of the foresters in my trim besides the ugly blue one. I believe STEPHANI lied to me in the hopes that I would buy 1. The ugly blue 2. A more expensive trim 3. Not care and order one through them. Well she was wrong. I needed a car that deal and if she hadn't lied it was a done deal and she was selling a car. So she wasted my time and my moms who graciously drove me there. We ended up going to Elk Grove where JASON had the car I wanted and didn't lie, they had great customer service and a HUGE selection. It's really only two hours from Santa Rosa so I would suggest you go there instead, and if you are driving from farther north skip Santa Rosa Subaru entirely. More

Love this Subaru and Elias out salesperson We went into the dealership just looking with no intensions of buying a new car. Once we met Elias our salesperson we started to entertain the idea of We went into the dealership just looking with no intensions of buying a new car. Once we met Elias our salesperson we started to entertain the idea of a Subaru. We love the car it has everything we could want. We feel very safe being in a Subaru especially since we have always had larger vehicles due to safety factors. Customer service is usually a big deal for us and our salesperson Elias delivered, we even went on a longer then usually test drive and just loved the car. This is our first Subaru and I have a feeling not our last. Thank you !! More

Excellent sales person. Andre took plenty of time to show us the models we were interested in and let us test drive the vehicles. He was very informative about the features. Andre took plenty of time to show us the models we were interested in and let us test drive the vehicles. He was very informative about the features. I visited the dealership a few weeks before buying and needed to sell my old car. Andre stayed in touch with to see if he could be of assistance. He is very dedicated in supporting his customers before and after the purchase. More

Five star service! From start to finish these guys gave me the advice and freedom I needed to make a good decision on leasing out a new Forester. I spent most of my youn From start to finish these guys gave me the advice and freedom I needed to make a good decision on leasing out a new Forester. I spent most of my young career in sales and for this reason I am critical of sales associates, but these guys were courteous and professional and made their sales floor feel like a warm home. And when the time came for bartering, they stuck with me and made me a good offer. Thank you very much! More

Friendly, attentive and professional I very much enjoyed a friendly and attentive atmosphere that made me feel at ease in my assurance that I was buying a good value for a reasonable pric I very much enjoyed a friendly and attentive atmosphere that made me feel at ease in my assurance that I was buying a good value for a reasonable price. More

Very informed salesman Sean was knowledgeable about the cars on the lot - never pushing for a sale and willing to answer our many questions. We were offered a test drive e Sean was knowledgeable about the cars on the lot - never pushing for a sale and willing to answer our many questions. We were offered a test drive even when we explained we had not decided to even buy a car. **This was our second visit to this dealership - two weeks prior we had walked the lot and NEVER found anyone to help. We are pleased to say we DID return and greeted by many friendly faces. More

Everyone was friendly and professional the dealership seems to be well run. The financial part was smooth, and Martin was great to deal with because he was so knowledgeable about what the the dealership seems to be well run. The financial part was smooth, and Martin was great to deal with because he was so knowledgeable about what the car could do. More

Excellent buying experience First time buyer at Hansel Subaru. Sean helped me from the very beginning, showing me the Outback Touring, going through the various options and how t First time buyer at Hansel Subaru. Sean helped me from the very beginning, showing me the Outback Touring, going through the various options and how they work. He was very informative and up front all the way. I decided to buy the car he showed me and we started talking about the price. I have had bad experiences at dealers before so I was expecting pretty much the same amount of stress. The fact that Sean was so up front and honest about things made this buying experience superior to any other I have had with a car dealership. I'd go back to him any day. We agreed on a price fairly quickly and the rest was history. I called a friend who works for another dealership but who did not have the car I wanted in stock and he told me that I got a very good deal. That says it all... I drove off with a new fully loaded 2017 Subaru Outback Touring with a smile on my face, feeling zero stress or buyer remorse for the first time in my life. The 0% interest financing was the cherry on the cake! That was also a huge factor in my purchase. Thank you Sean, you rock! More

1st time buyer sales rep more then helpful, in find the car I was looking for. Everyone at the dealership was very friendly treated all customers the way they should sales rep more then helpful, in find the car I was looking for. Everyone at the dealership was very friendly treated all customers the way they should be treated More

Happy to have bought at Hansel Subaru My husband and I met with Barbara Lee to buy a Subaru Forester. It's been 17 years since I bought a car and Barbara Lee was great helping us. She wa My husband and I met with Barbara Lee to buy a Subaru Forester. It's been 17 years since I bought a car and Barbara Lee was great helping us. She was very patient along with explaining and making sure we were comfortable at each step. She went over our questions , explained and repeated important information. She was both professional and friendly . More