Hansel Subaru

New forester! Working with Scott was the most pleasant car buying experience I have ever had. He had a knowledgeable and confident answer to every question. Hansel Working with Scott was the most pleasant car buying experience I have ever had. He had a knowledgeable and confident answer to every question. Hansel Subaru has a low pressure sales environment allowing a more relaxed buying experience. More

Great people, great dealership Barbara was very Informative, she knew the car inside and out. She checked in with me the next day to make sure everything was good and that I was en Barbara was very Informative, she knew the car inside and out. She checked in with me the next day to make sure everything was good and that I was enjoying my new car. No Hassle or Haggling when dealing with the price. More

Great experience I came in to buy a crosstrek and did just that! Everything was very straightforward and enjoyable. Service was excellent and I walked away happy with I came in to buy a crosstrek and did just that! Everything was very straightforward and enjoyable. Service was excellent and I walked away happy with my purchase. More

My 2nd Hansel Subaru Experience I received an email from the dealership about the miles (which were high) on my 2015 Outback. I didn't respond because I'm very busy and didn't want t I received an email from the dealership about the miles (which were high) on my 2015 Outback. I didn't respond because I'm very busy and didn't want to take the time then I received a call and the ball started rolling. Thank you for the call. More

My first car Corey really made buying my first car a great and exciting experience. I'm happy to have made this purchase and excited for my Subaru. Corey really made buying my first car a great and exciting experience. I'm happy to have made this purchase and excited for my Subaru. More

New Car Purchase Got the car we wanted at a price that was agreeable to us. Our sales person, Malcom Tietzer took us easily through the process; finding what we wanted Got the car we wanted at a price that was agreeable to us. Our sales person, Malcom Tietzer took us easily through the process; finding what we wanted, explaining, listening to us and answering our questions. He was great! And we are so far very happy with our car! More

Fabulous customer service I appreciate the care and support we received. Our salesperson took the time to explain every detail about our new car. I have never experienced that I appreciate the care and support we received. Our salesperson took the time to explain every detail about our new car. I have never experienced that level of support. I felt like I was at Subaru University. More

We will be back! A week ago I went in looking for a used car to purchase. I told Sean what price I wanted to walk out the door with and what type of vehicles I was sea A week ago I went in looking for a used car to purchase. I told Sean what price I wanted to walk out the door with and what type of vehicles I was searching for. Sean took me, my friend, boyfriend and two year old daughter all over the Hansel lots trying to find me the perfect car! He wasn't pushy and truly cared about finding the best car for my family. He found a car that superseded my expectations and an at an amazing deal! I walked out paying under my target price range- WHEN DOES THAT EVER HAPPEN?! He was so nice to my daughter she had a great time throughout the process, that's shocking for a two year old. I was hesitant to go through the car buying process (I know it's ALWAYS long and tiring) but my experience couldn't have been better. Because of Sean and Darin at Hansel I will be back the next time I buy a car! More

My husband and I went to Hansel BMW and were interested in buying a Subaru that we had seen on their website. Lewis was very kind and showed us several used Subaru Foresters and we test drove two. We bou in buying a Subaru that we had seen on their website. Lewis was very kind and showed us several used Subaru Foresters and we test drove two. We bought a 2013 Subaru Forester. The entire process took 7 hours. We have a 1 year old and a 4 year old that waited patiently from 12:00 noon to 7:00 at night to buy this car, far too long. We traded in a truck so we had no transportation to leave and get our kids food or anything. We were told that they lost the spare key and manual for the Subaru and that a new one would be ordered promptly. It has been two weeks. We have had to make several calls to ensure that it wasn't forgotten. We were told it would take 3 days, then 5 ,then 10 days and after showing up to speak with Atilla several times we got the key today. The key is with out the clicker to unlock the doors and they are saying they have no obligation to buy us the clicker. We were told the car's manual is going to take 5 more days to arrive. We have a new car with out a manual so we are guessing at what all the buttons do. Atilla has rolled his eyes at my presence. Today when I tried to speak with him he picked up a phone suddenly and tried to look busy so he wouldn't have to talk to me. He said that he didn't remember me speaking to him in person yesterday about the key and manual. It is surprising that he could forget an angry customer so easily. They have not apologized for the missing key or manual and are treating my husband and I like we are being extremely difficult for asking for what are items that belong with a CPO vehicle. We will never give them our business again. More

They don't want to honor a VW CERTIFIED Warranty and keep giving my daughter and granddaughter they run around.Car was bought at a Walnut Creek Dealership because the sales staff at Hansel were so condesendi giving my daughter and granddaughter they run around.Car was bought at a Walnut Creek Dealership because the sales staff at Hansel were so condesending and rude.How Hansel can stay in business with these type of people and scrupples is beyond me.Not an HONORABLE DEALERSHIP AT ALL!!The Better Business Bureau should be notified of this Dealership! More