Hansel Volkswagen of Santa Rosa

Generally very good experience here. Jason did an excellent job engaging immediately in sales and was clear and responsive / no games played and clear expectations on price. Finance t Jason did an excellent job engaging immediately in sales and was clear and responsive / no games played and clear expectations on price. Finance team, especially Brian but also Ken / professional and easy to deal with, no BS. The only thing that kept them from a “5” rating was that on the way back from picking up the car, the fuel pump failed on a brand new car. Obviously that wasn’t the dealers fault but even after informing them that this had happened the first day and I had had to find a dealer near home to diagnose and repair the part and didn’t have the car for a week, nobody followed up or checked in or offered to help..: that was a bummer. But all was under warranty and was resolved. Also the dealership was accommodating later on when we had an issue with getting the Financing cleared. So overall I would highly recommend them. More

My recent purchase of a 2022 VW Arteon R-Line started back in December of 2021 and was ultimately a surprise gift for my wife. There was a lot involved into making this happen start/finish and it’s all i back in December of 2021 and was ultimately a surprise gift for my wife. There was a lot involved into making this happen start/finish and it’s all in part to a wonderful staff. When you walk through the door and your greeted by Carol in reception one cannot help but smile. As you make your way thru and have a chance to meet the sales team consisting of Diego, Michael, and Garret a sense of comfort is soon to follow and any overwhelming thoughts of new car buying will disappear. As I explained above this started back in December and the original talks of my inquiry started with the service advisor Kirstin Kohl. She handles all of my service/repairs to my 2015 VW Passat TDI SEL and there’s not enough that can be said about her performance, personality, and follow-thru. In short if I had two things to say about Kirstin is that she just handles-it, and management status is definitely in her near future. After a disappointing experience at this particular dealership in 2015 which at that time was completely “Under different Management” I walked out in less than 10min. and drove out of the area to purchase my Passat. When all the TDI issues came to light this dealership was the closest to me. So I sucked up my pride and took the car to their service department and that’s where the relationship with Walter started and lead into meeting/working with Kirstin. She has taken care of my wife to accommodate both her/dealership schedule’s so it works for everyone, she has taken care of the car, and has just taken so much care in winning me back into even considering making a purchase at this dealership. Well she did it!!!!!! Because there’s a beautiful 2022 Arteon R-Line in the driveway and she is the true reason why. As I stated this started in December when I stopped in one evening after work to talk with Kirstin, I fully explained everything that had happened in 2015 and also explained my thoughts of what I was wanting to do and that’s when I was introduced to Davis Fox the VW Branch Manager. I instantly hit it off with him and we sat down to discuss my past experience, and what I was looking for moving forward. Soon after working thru the logistics on building a car, the Arteon was ordered. It took 7 months for the car to arrive but during that time I wasn’t left alone wondering what was going on. The staff would check in with me bi-weekly and kept me abreast on the developments/arrival. I would stop in here and there to check in, the whole staff new me by name and always greeted me with a smile. Everyone was genuinely involved on seeing this thru and that’s when I was introduced to my salesman Chris Cazares. My experience with Chris was great, honest, and very exciting. He was so involved, the whole staff was so involved/excited that this was happening. The car arrived and the surprise to my wife was about to unfold inside the showroom floor of the dealership. The talks during the week leading up with the staff were great and they staged everything perfectly. I walked in with my wife and children and surprised my wife with a beautiful car. The whole staff was full of hugs, happiness, hand shakes, and smiles. I think they had more fun and time invested into seeing this thru than I did myself. Hands down wonderful experience the whole way thru. Everyone did there part and things were dwindling down and it was time for finance and the final/finals and that’s when I met Ken Lindley. Generally speaking the financial side of purchasing a new vehicle can be down right stressful, depending on credit, down payment, etc. but that was not the case here by no means. We were so comfortable and at just such ease in our dealings with Ken. He is honest and to the point, he wants you to be happy with the terms, he wants to see things thru, and he wants you to return with family/friends so they can have the same experience that we had. There is so much that went into this so in closing I’m a very satisfied customer, this current staffing nailed it. This staff has the same outlook, involvement, and enthusiasm on whether one was looking to buy a base model or a top line model. They represent VW, they represent the dealership, and they represent the customer and that’s all I needed. Thanks More

The oil change and tire rotation, took longer than was suggested; otherwise everything was good, albeit pricey. suggested; otherwise everything was good, albeit pricey. More

As always and for the past 20+ years excellent service. Thank you Kirsten thank you Eric Thank you Kirsten thank you Eric More

Fantastic customer service and repair/maintenance. Best in Sonoma County! I highly recommend my friends to check out Hansel VW. Best in Sonoma County! I highly recommend my friends to check out Hansel VW. More