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Harbin Automotive

Scottsboro, AL

4.6
1,968 Reviews

564 Micah Way

Scottsboro, AL

35769

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Showing 1,968 reviews

October 03, 2019

Outstanding Service I would like to say that our experience with Harbin Automotive was truly outstanding. Nick Atchley and Lee Bradford both went above and beyond to ensu More

by Top Dog 97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Atchley , Lee Bradford, Chad Mcallister
Oct 07, 2019 -

Harbin Automotive responded

That’s awesome! We are very happy to hear you’ve had a positive experience with us! Nick and Lee are absolute assets and we are grateful to know they got you into the perfect car! We hope you would never hesitate to reach out should you be in need of future automotive assistance! Have a great day and enjoy your new car!

October 03, 2019

My Harbin Experience - Ray Evins My experience with Harbin Automotive was excellent. Lee Bradford was a caring and considerate salesman. He was patient with us and took the time nee More

by REVINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Bradford, Zach Abril
Oct 04, 2019 -

Harbin Automotive responded

Thank you for writing about your visit with us! I am happy to hear that Lee as able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns.

October 03, 2019

Accurate pricing and description. Great vehicle purchase. It was a Saturday so it was very busy and took a while. But it's a popular dealership for a good reason. They were accurate in their online vehicle de More

by JACOBSTIEFEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Abril, Devan Bordner
Oct 04, 2019 -

Harbin Automotive responded

Jacob, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Devan provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us.

October 02, 2019

Buying my first car. I was married at 17. My husband always dealt with these kind of things. I am a widow now and this was my first time in buying a car by myself. Mark Wa More

by CARTER.KAY16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Warren, Zach Abril
Oct 03, 2019 -

Harbin Automotive responded

Thank you very much, Patricia! It’s inspiring to know that we’ve made a positive impact on you! Our staff is passionate about providing top-notch customer care for our guests and it's awesome to know this passion continues to shine through! As you already know, Mark is a wonderful team member and an excellent example of what it looks like to put customer relationships and trust above all else. Please, never hesitate to reach out should you be in need of future automotive assistance, our team would love to be of service! We wish you the best and hope you enjoy your new car for years to come! Sincerely, Harbin Automotive Team

October 02, 2019

service of vehicle easy and pleasant. The only thing is, they did not call me when my car was ready. Besides that, everything was went very smoothly and confidently. More

by NSIDEOUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Mcallister
Oct 03, 2019 -

Harbin Automotive responded

Thank you! It's awesome to hear we provided you with a successful, five-star worthy service experience! Our team enjoys going above and beyond to serve our customers and it's awesome to hear our hard work shines through to our guests. Please feel free to visit Harbin Automotive again for any automotive wants or needs you may have! Take care! Sincerely, Harbin Automotive Team

October 02, 2019

Appointments make a difference Making an appointment did make a difference in my wait time. It would have been a shorter wait time if they had taken my car when I arrived. It was 25 More

by LMEME10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Bradford
Oct 03, 2019 -

Harbin Automotive responded

Thank you very much, we appreciate you for taking the time to give us your honest feedback! We are very happy to hear your service was done in a timely manner. Our team works very hard to provide our guests with the utmost in customer satisfaction and are glad to hear we've accomplished exactly that. We look forward to working with you again in the future. Have a wonderful day! Sincerely, Harbin Automotive Team

October 02, 2019

Very helpful I traded in my truck & need to find something in my price range so I wouldn’t have a payment my salesman worked with me until he found me a very nice More

by BARBHALL15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve McClure, Rhett Butler, Bobby Card, Zach Abril
Oct 07, 2019 -

Harbin Automotive responded

Thanks for leaving such an awesome review! It’s always great to hear about our valued customers’ experiences! Our staff is passionate about providing top-notch customer care for our guests and it's awesome to know this passion continues to shine through! Here at Harbin Automotive, we appreciate you and look forward to assisting you on your next visit! Have a great day!

October 02, 2019

Very helpful Had a bad tire they replaced it with no problem . I was told when I bought the car that if tire censors doesn’t go off after I drove it to bring it ba More

by BARBHALL15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hoyt Harbin, Chad Mcallister, Angela Owens, Lorreta Painter
Oct 07, 2019 -

Harbin Automotive responded

It's awesome to hear we provided you with a successful, five-star worthy service experience! Our team enjoys going above and beyond to serve our customers and it's awesome to hear our hard work shines through to our guests. Please feel free to visit Harbin Automotive again for any automotive wants or needs you may have! Until next time, take care!

October 02, 2019

New tires and alignment Service was excellent your employee’s we are a great friendly eager to help and I’d recommend your establishment to everyone that I come in contact w More

by MAYHANM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Bradford, Jamie Smith, Angela Owens, Craig Davis
Oct 04, 2019 -

Harbin Automotive responded

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience, it brings us great joy.

September 29, 2019

Overall experience Service was good but will not buy a ford ever again the second vehicle that’s giving me a problem well car anyway suv or truck will be what I look at More

by cougarangel48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Bradford, Hoyt Harbin, Win Harbin, Tanner Harbin, Rhett Butler, Chad Mcallister, Angela Owens, Craig Davis, Lorreta Painter, Laura Ryan
Sep 30, 2019 -

Harbin Automotive responded

Thank you for your honest feedback. Please do not hesitate to reach out to our team should you be in need of automotive assistance. Our Service Team would be more than happy to assist you! Harbin Automotive is here to serve you! Sincerely, Harbin Automotive Team

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