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Harbin Automotive

Scottsboro, AL

4.6
1,971 Reviews

564 Micah Way

Scottsboro, AL

35769

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Showing 1,971 reviews

September 05, 2019

Easy, low pressure experience Came to Harbin directly after visiting another dealership in Scottsboro. Night and day experiences. My wife was picking out a car and appreciated not More

by JAREDD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nelson, Angela Owens, Zach Abril
Sep 05, 2019 -

Harbin Automotive responded

That's awesome, Jared! Thank you very much for leaving us with wonderful feedback! As you said, Chris is awesome and an absolute asset to our team and we’re so glad to have him with us! Chris doesn't hesitate to go above and beyond for our guests and we're happy to know you experienced exactly this during your visit. Please feel free to reach out anytime! Until then, take care and enjoy your new car!

September 05, 2019

Great Service. The people at Harbin's were friendly and provided prompt and efficient service. My last service took approximately 45 min. to complete. Great job Ha More

by LAWMANN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not know the employees by name but they all try to make my service time pleasant.
Sep 05, 2019 -

Harbin Automotive responded

Thank you for the outstanding rating and review, we appreciate you for sharing such kind words! Our staff is passionate about providing top-notch customer care for our guests and are happy to see that passion is shining through! It's awesome to know we provided a quick and speedy service for you during your visit. Please do not hesitate to reach out for any automotive wants or needs you may have in the future, we are here to assist you!

September 05, 2019

Excellent buying experience at Harbin Motor Company I had an excellent buying experience when I recently purchased a previously owned vehicle at Harbin Motor Company in Scottsboro, AL. After seeing the More

by CCRider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Manning
Sep 05, 2019 -

Harbin Automotive responded

We are grateful to receive your amazing review and rating! Our team enjoys going above and beyond for our customers and are happy to hear Anthony was a perfect example of what we stand for at Harbin Automotive! Our staff enjoys creating a trustworthy atmosphere where our customers feel respected and guided in the right direction. Thank you for inspiring us all to continue going above and beyond, have a wonderful day!

September 04, 2019

Great Work The Service department was great, quick to get me in and out, service with a smile. Thanks again to the friendly service department and to the workers More

by OLAN.JONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorreta Painter, Laura Ryan
Sep 04, 2019 -

Harbin Automotive responded

Thank you for the great review! It's awesome to know that our Service Team provided a quick and speedy service for you during your visit. Trust is a vital key to forming long-lasting customer relationships and it’s awesome to hear that our Team exceeded your expectations. Creating a smooth experience is our goal and we are happy to have provided you with all of your needs!

September 03, 2019

I got the Works Oil Change. I get synthetic oil instead of the regular oil, and I know it cost more, but I can't figure out how the $39.99 Works oil change add up to be $88 plus More

by LAWHORNP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know. There were two women and one man at the counter on Saturday, August 31, 2019.
Sep 04, 2019 -

Harbin Automotive responded

Thank you for bringing this to our attention. Here at Harbin Automotive, we do not take your feedback lightly and are discouraged to hear you're feeling unsatisfied. It is never our intention for anyone to feel mislead. Our team hopes you would consider visiting us in the future for any of your automotive wants and needs. Your feedback is respected and appreciated

September 02, 2019

Good service Great service and excellent value. What more is there to say. I have known this dealer for many years and many of his personal. All good people. More

by JARCHEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Ryan
Sep 03, 2019 -

Harbin Automotive responded

Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Be well, The Harbin Automotive Team

September 02, 2019

Great service again Once again I went to Harbin for the Works. Oil change and tire rotation. And once again the service was great. Friendly people who try to get you in a More

by JOREEDB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Bradford, Mark Warren, Win Harbin, Tanner Harbin, Chad Mcallister, Lorreta Painter, Laura Ryan
Sep 03, 2019 -

Harbin Automotive responded

Thank you for the 5-star review. We are happy to hear about your great service experience. Here at Harbin Automotive, we strive to provide the best service for our customers. We look forward to seeing you again! Be well, The Harbin Automotive Team

August 29, 2019

Non stressful event It was a good experience from start to finish. Had the vehicle we wanted on the lot & at a price that was reasonable. The salesman, Mark Warren, was a More

by TLCHANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Warren
Aug 30, 2019 -

Harbin Automotive responded

Thank you so much for your wonderful feedback. We’re very happy to hear that you had a good experience and we were able to earn your business. If there is anything you need please don't hesitate to let us know! Respectfully, The Harbin Automotive Team

August 29, 2019

Great experience Everyone went out of their way to accommodate my needs. Definitely will use again. First time I have ever bought a ‘new’ car and i’m very happy with More

by SARAHMEEDER48
Recommend Dealer
Yes
Employees Worked With
Michael Hancock , Mark Warren, Bobby Card, Zach Abril
Aug 30, 2019 -

Harbin Automotive responded

Thanks for the review, Sarah! Congratulations on your new car! We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers! We will be sure to pass along this great feedback and we look forward to seeing you again! Respectfully, The Harbin Automotive Team

August 29, 2019

Fast and friendly service They were the only dealership that I called that would answer the phone. And McKenna encouraged me to come to the dealership and see the salesman More

by KIMBGONE50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mckenna, Bobby Card, Anthony Manning
Aug 30, 2019 -

Harbin Automotive responded

We appreciate your review! Thank you for letting us know how your experience was, and please always feel free to reach out if you need anything! Respectfully, The Harbin Automotive Team

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