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Harbin Automotive

Scottsboro, AL

4.6
1,968 Reviews

564 Micah Way

Scottsboro, AL

35769

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Showing 1,968 reviews

April 19, 2019

Very quick and no hassle deal A little nervous as a first time customer after dealing with the same dealer in Florida for over thirty years. It turned out to be a pleasant experien More

by RHARLESS0
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Card, Anthony Manning
Apr 19, 2019 -

Harbin Automotive responded

Thank you for the great rating and review! We understand that the process of purchasing a new vehicle can be difficult and we pride ourselves in making it as comfortable and smooth as possible. Thank you for your time, and we hope you have a great day!

April 18, 2019

very helpful Always gets you in and out on timely manner. Answer questions over the phone. Call you if they find another problem than the one you took car in for More

by rwwoody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Warren, Craig Davis
Apr 19, 2019 -

Harbin Automotive responded

Thank you for the great rating and review! Hearing how we provided our customers with the utmost customer satisfaction is great news. We strive to work closely with our customers to provide them an easy experience that is suited to their personal needs and wants. Thanks again, we hope you have a great day

April 18, 2019

long waiting line Over 3 hours to wait for oil change. Was not told it was no longer first come, first served, but any one with appointment would be placed ahead of m More

by JIMPYLESR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Ryan
Apr 22, 2019 -

Harbin Automotive responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, The Harbin Automotive Team

April 16, 2019

very accomodating. good p r and follow up I was from out of town. They worked with me in order to get me into their dealership and out the door as quickly as possible. More

by clprk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
troy, valerie, Jay Penney
Apr 17, 2019 -

Harbin Automotive responded

Thank you for taking the time to leave us a rating! It's very uplifting to see that we were able to provide our customers with a great experience, and even better, one worthy of a five-star rating! We hope you have a great rest of your day and we look forward to seeing you again!

April 14, 2019

Great service Highly recommend harbin, they worked and worked to get me a great deal and keep my payment where I wanted it and I truly appreciate that. Great servic More

by TONYA_MATT042606
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Gibson, Bobby Card
Apr 15, 2019 -

Harbin Automotive responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, The Harbin Automotive Team

April 13, 2019

Everything was great I would recommend this dealer to all my friends. They friendly and easy to work with. Thanks Jay for your help with getting my truck for me. More

by WulffWar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Penney
Apr 15, 2019 -

Harbin Automotive responded

We cannot thank you enough for your wonderful review of Harbin Automotive and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, The Harbin Automotive Team

April 11, 2019

Great dealership! No pressure, very helpful and great selection of vehicles! Thanks for a great buying experience! Friendly staff and knowledgeable about the products t More

by DAVIS1198
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Card
Apr 11, 2019 -

Harbin Automotive responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Harbin Automotive. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, The Harbin Automotive Team

April 04, 2019

Easy transaction Family owned dealership. Easy to work with. Personable sales team. Good selection of vehicles with reasonable prices. I received my paperwork very qui More

by martyshrader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Card
Apr 04, 2019 -

Harbin Automotive responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Best, The Harbin Automotive Team

April 03, 2019

Very friendly and welcoming atmosphere! Mindy Jo-Sales and Rhett were extremely patient with me. Just awesome people! Management on the Ford side were also pretty impressive! Thank you for s More

by Ginger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mindy Jo Britt, Rhett Butler
Apr 04, 2019 -

Harbin Automotive responded

Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Harbin Automotive. Congratulations on the new car! If you have any further needs, do not hesitate to stop by for a visit. Best, The Harbin Automotive Team

March 29, 2019

satisfactory all around I went in for a oil change and left with a new car. I just wanted to see what was available and the process was very easy . Jay Penny was the best sal More

by WARRENGULLION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Card, Craig Davis, Jay Penney
Apr 01, 2019 -

Harbin Automotive responded

Thank you for your review! We are happy that you had a positive experience with us and that Jay provided you with the best customer service!

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