Harbin Automotive

Quick, easy, and fun. Mark, Devan and Bobby made the purchase of our Ford Escape quick, easy and fun. Paperwork was quick and easy. We would definitely purchase another v Mark, Devan and Bobby made the purchase of our Ford Escape quick, easy and fun. Paperwork was quick and easy. We would definitely purchase another vehicle from Harbin Ford. More

A great dealership with excellent customer service Everyone one at Harbin went out of their way to make buying our new car a very good experience. Very knowledgeable and helpful sales representatives. Everyone one at Harbin went out of their way to make buying our new car a very good experience. Very knowledgeable and helpful sales representatives. Buying was completely haggle free. The truck set up and prep was excellent we left feeling very comfortable about our new truck and appreciative of how well they treated us. A good car buying experience. More

Great customer service Recieved great service. I have taken my vehicle here for many years and I am pleased with the service I get each time. I would definitely recommend th Recieved great service. I have taken my vehicle here for many years and I am pleased with the service I get each time. I would definitely recommend them. More

Oil change and tire rotation Felt like a bait and switch. Price was higher than advertised (if that was due to additional oil, I understand) and don't think tires were rotated. Felt like a bait and switch. Price was higher than advertised (if that was due to additional oil, I understand) and don't think tires were rotated. Just wanted to sell me new tires. More

Wonderful Experience! We took our 2017 Ford F150 to Harbin and they were all very friendly and helpful. We are very satisfied with the excellent service we received. We'll We took our 2017 Ford F150 to Harbin and they were all very friendly and helpful. We are very satisfied with the excellent service we received. We'll definately be going back for our next service. More

Bait and Switch! I had been looking at new trucks for several months and found a great price online for a new 2018 Silverado. After a bad experience with a different I had been looking at new trucks for several months and found a great price online for a new 2018 Silverado. After a bad experience with a different dealership, I wanted to get all my ducks in a row before travelling to this dealership since I live more than an hour away. I asked for an out the door price for the vehicle, including all rebates, taxes, title, dealer fees etc. and was given a good price for the vehicle. After my bad experience with the other dealership, I asked for this offer in writing (pdf through email!). Everything checked out as there were lines for rebates, taxes, title, fees so it was all spelled out for me. I was super excited for this truck and test drove it with the sales rep (whose name I do not recall). He was very friendly and informative, and I even joked about the other bad experience I had with the other dealer. After the drive, I had already gone through most of the purchasing and financing steps when I get a final price from the finance team – and the price is more than $3,000 more than the quote I was given. After some research form the sales/finance team – it was determined that there was a glitch in their system that stacked some rebates that I should not have been eligible for. At least they tried to work with me by offering more for my trade-in, and they did offer to fill my gas tank for my time and troubles - which the other dealership didn’t! The staff was friendly and very apologetic, and they did correct the advertised price of the truck after I left (since no one would be eligible for all the rebates), but I was still shafted and wasted over five hours of my life so they could bait and switch me in the end! More

The works I had done They done the works and said I need a battery for my explorer and told me cost. They told me how long I had the battery on the explorer. They done the works and said I need a battery for my explorer and told me cost. They told me how long I had the battery on the explorer. More

Missy done a wonderful job! Missy and all of the other service employees were very polite and helpful! I will be back to get my car serviced there! Great job! Missy and all of the other service employees were very polite and helpful! I will be back to get my car serviced there! Great job! More

Great sales horrible service department Bought a car that was leakin water on my son when he rode in the car took back twice to be fixed and they left a nasty water stain that I was told wou Bought a car that was leakin water on my son when he rode in the car took back twice to be fixed and they left a nasty water stain that I was told would be fixed and they messed up my rear defroster . I'm done with this dealership never again More

Great service Love going to Quick Lane to get my car serviced. The people are friendly and very helpful. The lady that waited on me went over and beyond what she wo Love going to Quick Lane to get my car serviced. The people are friendly and very helpful. The lady that waited on me went over and beyond what she would have to do. Definitely plan to go back. More