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Harbin Automotive

Scottsboro, AL

4.6
1,968 Reviews

564 Micah Way

Scottsboro, AL

35769

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Showing 1,968 reviews

October 25, 2018

New purchase Great people to deal with keep a good inventory to choose from service department does a great job salesman was very friendly very helpful will defini More

by JREED8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devan Bordner
Oct 25, 2018 -

Harbin Automotive responded

Thank you so much for your review! We greatly appreciate your feedback for us. We hope to see you back again in the near future!

October 22, 2018

Time? Geoff is a very nice AND efficient person. Unfortunately, we were told t would take about an hour and a half. After 3 1/2 hours, our vehicle was fin More

by SUSIEDECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Vosen
Oct 23, 2018 -

Harbin Automotive responded

Thank you for giving us this review. We are very proud of our staff and are encouraged by your comments. Customer service has always been an important role here and we are glad that you are reporting that Geoff was nice and efficient. Have a great day and see you in the future!

October 22, 2018

LEE BRADFORD AND ANTHONY GIBSON GREAT PEOPLE. CURRY, ALSO SEE LEE OR ANTHONY WHEN READY TO BUY A GOOD FORD. MICHAEL WILL GET YOU A GOOD A RATE, IF POSSIBLE. I'LL BE BACK. More

by GG
Recommend Dealer
Yes
Employees Worked With
Lee Bradford, Anthony Gibson, Michael Curry
Oct 23, 2018 -

Harbin Automotive responded

Thank you for your feedback! We greatly appreciate it and we hope to see you again in the future!

October 20, 2018

Disappointed in damages incurred when my dash was replaced I needed a replacement dash due to a warped plastic adjacent to the windshield. The left side hand grip was apparently removed and it looks l8ke a scr More

by MIKEB0318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Geoff Vosen
Oct 17, 2018 -

Harbin Automotive responded

First and foremost, we sincerely apologize for your experience with us. Thank you for this vital information, we appreciate hearing this feedback but we are very discouraged to hear that this is how your experience went. We never intend for our customers to leave our dealership unsatisfied. We hope you may return to us in the future, thank you again for the feedback.

October 17, 2018

Stress free No stress/sales pressure. Price was very competitive. Dealership was very clean - almost new looking. Everyone I dealt with knew what they were doi More

by LARRYBEAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Warren, Michael Curry
Oct 18, 2018 -

Harbin Automotive responded

We’d like to thank you for your feedback! We do our very best to provide our customers with an enjoyable experience here at Harbin Automotive. To hear that we were able to achieve that with you brings us great joy. We appreciate you taking the time to share how your visit went. Thank you again, we look forward to working with you in the future!

October 17, 2018

Quick and easy! They list their price up front and provide fair market values for your trade in. Overall a great car buying experience! And definitely ask for Devan B More

by EASPARKS24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Curry, Devan Bordner
Oct 17, 2018 -

Harbin Automotive responded

Thank you for the review! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you again in the future. Thank you for your time and have a great day!

October 12, 2018

GREAT service Very professional, done everything they could to help us find the right truck just for us!! We were greeted and welcomed as soon as we walked through More

by Mdeerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Mayes
Oct 15, 2018 -

Harbin Automotive responded

Thank you for your feedback! It’s great to hear that you had a memorable experience with us! We invest a lot of time and effort to train our team to ensure the highest level of personalized service, especially when finding a vehicle that best suits each customer's needs. Rest assured, that we will take your comments for further encouragement within the Harbin Automotive team to ensure excellent service and a warm welcome for your next visit. Have a great day and we hope to work with you again.

October 10, 2018

Friendly n not as pushy as others I've dealt with. The price could have been cheaper. However, the truck is loaded with all kinds of things. More

by CLIVEY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Curry, Bobby Card
Oct 11, 2018 -

Harbin Automotive responded

We’d like to thank you for your feedback! We do our very best to provide our customers with an enjoyable experience here at Harbin Automotive. To hear that we were able to achieve that with you brings us great joy. Thank you again, we hope you enjoy your new ride!

October 10, 2018

Great Customer Service First time ever buying a Ford vehicle. I'm absolutely loving it! My experience was awesome. Greatly friendly service and very respectful sales represe More

by SUMMERHMILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Gibson, Michael Curry, Bobby Card
Oct 11, 2018 -

Harbin Automotive responded

Thank you for the awesome review, we always appreciate hearing customer feedback! We're very pleased to know that our Sales Representatives were able to make your experience with us a great one. If you have any automotive needs in the future, we’d be more than happy to be of service again. Thank you for your time and business. We hope you enjoy your new ride!

October 10, 2018

Professional Professional, prompt service from the moment you walk in the door. Vehicle was moved thru with a minimum amount of wait time. All Items were checked More

by happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorreta Painter, Laura Ryan
Oct 11, 2018 -

Harbin Automotive responded

Thank you for your feedback! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you again in the future. Thank you for your time and have a great day!

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