Harbin Automotive

Oil change I buy my own oil , I bought a gal jug , and 2 quarts , the car calls for 5 quarts . . No oil was returned that wasn’t needed for the car , . They star I buy my own oil , I bought a gal jug , and 2 quarts , the car calls for 5 quarts . . No oil was returned that wasn’t needed for the car , . They started pulling filters . I’m not paying 30.00 for a air filter when I can do it by myself . . And save myself money. On the filter part ; not changing the oil . More

Car purchase Anthony Gibson is great and I will always deal with him. He's helped me purchase many cars. I haven't really had good luck with the service department Anthony Gibson is great and I will always deal with him. He's helped me purchase many cars. I haven't really had good luck with the service department but the sales department is great. More

Usual high quality service My wife brought the car in for oil change and tire rotation. She said she was waited on right away and the staff treated her very well and the car was My wife brought the car in for oil change and tire rotation. She said she was waited on right away and the staff treated her very well and the car was ready when promised. More

Purchase of a used Ford F150 I recently bought a used 2017 Ford F150 STX and was very happy with the sales person and the overall dealership and I was happy with the good price I I recently bought a used 2017 Ford F150 STX and was very happy with the sales person and the overall dealership and I was happy with the good price I got on my truck More

tires where bad didnt make it to 50,000 got some money off of new tires they said the tire senters could be the brain in care it just needed new tires where bad didnt make it to 50,000 got some money off of new tires they said the tire senters could be the brain in care it just needed new tires . More

Timely and professional Checked all air filters. Brought the ones the technician thought needed replacing to me to see and let me make the decision on whether to replace it o Checked all air filters. Brought the ones the technician thought needed replacing to me to see and let me make the decision on whether to replace it or not. More

about my 2006 lincoln mark lt truck the service manager lied to me several times about my truck an said the warranty would not pay for my motor i called the warranty co.an they said they the service manager lied to me several times about my truck an said the warranty would not pay for my motor i called the warranty co.an they said they had not been contacted by Harbin ford about my truck.so i asked if i could get some one else to fix it an they said yes any certified mechanic could fix it an i got a new motor put in my truck no thanks to the service manager at that time at harbins More

Put the cap back! I service all my vehicles at QL - because of the limited options we have in Scottsboro. My advise to customers...check your caps before you drive away I service all my vehicles at QL - because of the limited options we have in Scottsboro. My advise to customers...check your caps before you drive away! More

FULL service! I had a flat tire. And I mean completely flat. I called Quick Lane for advice about the best method of getting my vehicle to them since I have C-Max H I had a flat tire. And I mean completely flat. I called Quick Lane for advice about the best method of getting my vehicle to them since I have C-Max Hybrid (no spare, uses portable compressor and sealant). Laura, after talking with me and finding out the severity of my air leak, advised me to have my car towed. Ford Emergency Roadside Assistance had someone to my home within fifteen minutes of my call. When the Quick Lane staff discovered that they did not have the tire I needed in stock, they found one n Huntsville and had it delivered. I had no one to pick me up, and rather than having me wait, my tire was patched so that I could go home. When I returned, at the time Laura had given me, the replacement of my tire and alignment was completed in no time. The service I receive in the local Quick Lane is a big part of the reason I continue to buy my vehicles at Harbin Automotive. Could not have asked for better, or friendlier, service! Both Jordan and Laura, manning the customer area, were great. Geoff Vosen came in to make sure I was satisfied with the quality of service I received. Just a good experience all around. More

Patience even after Business Hours I did my research and found the vehicle that best suited our needs and Devan helped us achieve our goal. Devan was very friendly and honest. Our circu I did my research and found the vehicle that best suited our needs and Devan helped us achieve our goal. Devan was very friendly and honest. Our circumstance was a little different as my husband was in Huntsvilles so Devan was patient and sealed the deal via cell phone. He also waited for us to get back to Scottsboro after the Dealership had rolled up their carpets for the night. In our car buying experience in the past, we had sat while being bullied by 4 or 5 people that were not even present when we were discussing a vehicle. This was not the case with Devan, he was with us from beginning to end which I appreciate. Thank you Devan and Harbin , if our needs change, we will be back.😁 More