Harbin Automotive

FULL service! I had a flat tire. And I mean completely flat. I called Quick Lane for advice about the best method of getting my vehicle to them since I have C-Max H I had a flat tire. And I mean completely flat. I called Quick Lane for advice about the best method of getting my vehicle to them since I have C-Max Hybrid (no spare, uses portable compressor and sealant). Laura, after talking with me and finding out the severity of my air leak, advised me to have my car towed. Ford Emergency Roadside Assistance had someone to my home within fifteen minutes of my call. When the Quick Lane staff discovered that they did not have the tire I needed in stock, they found one n Huntsville and had it delivered. I had no one to pick me up, and rather than having me wait, my tire was patched so that I could go home. When I returned, at the time Laura had given me, the replacement of my tire and alignment was completed in no time. The service I receive in the local Quick Lane is a big part of the reason I continue to buy my vehicles at Harbin Automotive. Could not have asked for better, or friendlier, service! Both Jordan and Laura, manning the customer area, were great. Geoff Vosen came in to make sure I was satisfied with the quality of service I received. Just a good experience all around. More

about my 2006 lincoln mark lt truck the service manager lied to me several times about my truck an said the warranty would not pay for my motor i called the warranty co.an they said they the service manager lied to me several times about my truck an said the warranty would not pay for my motor i called the warranty co.an they said they had not been contacted by Harbin ford about my truck.so i asked if i could get some one else to fix it an they said yes any certified mechanic could fix it an i got a new motor put in my truck no thanks to the service manager at that time at harbins More

Patience even after Business Hours I did my research and found the vehicle that best suited our needs and Devan helped us achieve our goal. Devan was very friendly and honest. Our circu I did my research and found the vehicle that best suited our needs and Devan helped us achieve our goal. Devan was very friendly and honest. Our circumstance was a little different as my husband was in Huntsvilles so Devan was patient and sealed the deal via cell phone. He also waited for us to get back to Scottsboro after the Dealership had rolled up their carpets for the night. In our car buying experience in the past, we had sat while being bullied by 4 or 5 people that were not even present when we were discussing a vehicle. This was not the case with Devan, he was with us from beginning to end which I appreciate. Thank you Devan and Harbin , if our needs change, we will be back.😁 More

Great experience Once again, I had a great experience at Harbin Quick Lane. Took care of me and my vehicle in a timely manner. Really nice and helpful people. Once again, I had a great experience at Harbin Quick Lane. Took care of me and my vehicle in a timely manner. Really nice and helpful people. More

Rear brakes The service writers were great in getting me checked in and assigned to a tech with knowledge of my problems, The tech was prompt and courteous in dia The service writers were great in getting me checked in and assigned to a tech with knowledge of my problems, The tech was prompt and courteous in diagnosing the issue with the brakes. Parts came in a day earlier than expected so my car was ready sooner than expected. Great job Team Harbin!!! More

Great Service!!! The people at Harbin Automotive made this a great experience. Great vehicles and Great people. Fransisco and Angela were so great and treated me with The people at Harbin Automotive made this a great experience. Great vehicles and Great people. Fransisco and Angela were so great and treated me with great respect. Awesome experience More

Great experience! They were super helpful and I am very satisfied with my car buying experience! I would recommend this dealership to anyone who is looking to purchase They were super helpful and I am very satisfied with my car buying experience! I would recommend this dealership to anyone who is looking to purchase a Ford vehicle with confidence and ease. More

As always very accomadating, very kind and helpful. This dealership was very helpful and very accommodating to my needs I've never had any problems with them they are always willing to listen and very h This dealership was very helpful and very accommodating to my needs I've never had any problems with them they are always willing to listen and very helpful More

Easy to shop with both Ford & Chevrolet It was so much easier to just have one salesperson show you both Ford & Chevy products...and if you return and your "guy" is busy another will jump in It was so much easier to just have one salesperson show you both Ford & Chevy products...and if you return and your "guy" is busy another will jump in and assist, they have good team work. More

Great experience They only issue I had was the length of time required for purchasing a vehicle. The sales man, sales manager, and finance manager were great to work w They only issue I had was the length of time required for purchasing a vehicle. The sales man, sales manager, and finance manager were great to work with. More