Harbin Automotive

Lack of Coordinating Between Service Reps Ben is my normal service rep. He has had my vehicle in 2 times. He got the issue diagnosed and parts ordered. He set me up for the installation/rep Ben is my normal service rep. He has had my vehicle in 2 times. He got the issue diagnosed and parts ordered. He set me up for the installation/replacement after the parts arrived. On the day (11 DEC 17) of installation/replacement, I arrive at the service center at 8 am for my appointment. Ben is off. I didn't catch his name filling for Ben. I tell him specifically I had an appointment to replace a part in my Sync 3. I was then asked about my symptoms for the Sync 3. This tells me the tech and service rep did not check Ben's notes on the vehicle. After 2.5 hours, I get the vehicle back. Loretta tells me they reprogramed the APIM (sp?) in the Sync 3. I directly say, "they were supposed to replace the APIM." She looks at the paper, then says that they have to reprogram after replacing. Ok, got me there. Sounds legit. This turned out not to be the case. Instead of admitting she was not sure and taking 5 minutes to address a customer question, she made a guess and sent me on my way. The APIM was never replaced. Thus I now have to come back to the shop. My recommendation:. 1). Only schedule customer on days their advisor is there. 2). If an advisor has someone scheduled on their off day, leave detailed notes for back fill 3). Make sure tech and service reps read the notes. I find it hard to believe that my service record didn't note parts had been ordered for replacement. More

Friendly people and great service We pulled in just looking. As soon as we pulled in we were greeted by the sales guy who was on his way to do something else and was with us the whole We pulled in just looking. As soon as we pulled in we were greeted by the sales guy who was on his way to do something else and was with us the whole time. He was great. He answered all of our questions and did whatever he could to get id's what we wanted. More

Service Work I moved to the area 2 years ago and tried some other businesses for oil change|tire rotate. When I tried Harbin, I didn’t need to look any further. I moved to the area 2 years ago and tried some other businesses for oil change|tire rotate. When I tried Harbin, I didn’t need to look any further. This group of pros are great. Always a smile and get you taken care of ASAP. More

Worth the drive! Frenchie was great! We have never had a car buying experience this great. Harbin went out of their way to make everything work so we didn’t have to si Frenchie was great! We have never had a car buying experience this great. Harbin went out of their way to make everything work so we didn’t have to sit around all day! More

Poor they charge to much for service Was charged to much for oil change I don't believe a person should be charge 86.00 for labor an them 50.00 for a oil additive all together they charge Was charged to much for oil change I don't believe a person should be charge 86.00 for labor an them 50.00 for a oil additive all together they charged me 174.00 for oil change won't be back More

Great service I received great service when I took my car in to get the tires rotated and oil changed. They always do a great job keeping my car running right and l I received great service when I took my car in to get the tires rotated and oil changed. They always do a great job keeping my car running right and letting me know if I need something before it becomes a problem. More

Excellent I have always had excellent service with Harbin’s . The sales people are very friendly and go above and beyond to make sure you are happy with purchas I have always had excellent service with Harbin’s . The sales people are very friendly and go above and beyond to make sure you are happy with purchase . More

Friendly service with knowledgeable sales staff We recently purchased a 2017 F150 from Harbin. After visiting several Ford dealers and researching several more dealers via the Internet we selected We recently purchased a 2017 F150 from Harbin. After visiting several Ford dealers and researching several more dealers via the Internet we selected Harbin as the dealer we wanted to work with. Our saleman, Frenchy Paz, listened to our vehicle requirements and was very responsive from our initial meeting through closing the sale. The next time I'm ready to buy a vehicle, I'll be calling Harbin and asking for Frenchy. More

I was in and out of the service area quickly. It is nice to have a dealership that is close to home that can handle all my service needs. The service employees go over what is found during inspec It is nice to have a dealership that is close to home that can handle all my service needs. The service employees go over what is found during inspection of my car. More

Great very friendly people They were great at making sure I was able to get exactly what I wanted. Frenchy Paz was who helped me and he did an amazing job making sure I knew eve They were great at making sure I was able to get exactly what I wanted. Frenchy Paz was who helped me and he did an amazing job making sure I knew everything I needed to know I would strongly recommend him to anyone looking to buy a car!! As soon as I came in he was eager to help me get just what I wanted. Great place to get a car new or used they will do everything in there power to make sure you leave happy. More