Harbin Automotive

Fantastic as always service advisors are prompt and friendly . they always make you feel at home and explain whats needed to be done to my car. I greatly appreciate all service advisors are prompt and friendly . they always make you feel at home and explain whats needed to be done to my car. I greatly appreciate all they do. Thanks Again More

Excellent response to needs Came in for 5000 mile service/oil change. Followed up on tires and brakes. Bought tires; Missy provided detailed information so that we could choose Came in for 5000 mile service/oil change. Followed up on tires and brakes. Bought tires; Missy provided detailed information so that we could choose. Brought back in to have tires put on, balanced and aligned. Could not align because strut (?) was broken. Clear evidence was shown so we ordered part and brought in next day to repair and align. Laura and Missy kept in touch; followed up with any questions we had; showed a sense or urgency and caring More

Great Customer Service! Frenchy did an awesome job helping me find a gently used car with low mileage and warranty. I’m very pleased with how hard everyone at Harbin Ford wor Frenchy did an awesome job helping me find a gently used car with low mileage and warranty. I’m very pleased with how hard everyone at Harbin Ford worked to meet my automotive needs. I will definitely be dealing with them for my next purchase. More

Always a pleasure dealing with Harbins! It is always a pleasure dealing with the professionals at Harbin Motor Company. Mark Warren is the best! Service after the sale keeps me coming back It is always a pleasure dealing with the professionals at Harbin Motor Company. Mark Warren is the best! Service after the sale keeps me coming back! More

Wheel Alignment Bought my 2017 F250 several months back. On the initial test drive the seemed to wonder and the steering wheel was off. The sales folks said the alig Bought my 2017 F250 several months back. On the initial test drive the seemed to wonder and the steering wheel was off. The sales folks said the alignment was off, and aligned the truck. The steering was still off not major, but off and pulled! I live in Meridianville Al, 40 + miles one way. So I drove the truck up to 5800 mile, I thought maybe it was the characteristics of the truck? Had window of opportunity and brought in on Monday 9 Oct 2107. I had the wheels balanced the alignment checked. I informed the Service writer at the quick lane of the issues, steering off, wonders and pulls to the left. I watched the Tech align my truck, he made some adjustments on the right side of the truck. He said the alignment was out and made the necessary adjustment, then stated the it was warranty a alignment. Great, however started heading back home it was late, noticed the steering was still off and still pulling to the left. Because Harbin had two chances to get it right. I had enough, it's 80 miles both way and being F250 gaser the fuel consumption isn't good! So I made a choice and took it to Woody Anderson in Huntsville to have them fix my truck! I had to pay $85 dollars, but you know what they fixed the issue, steering wheel is straight and it doesn't pull to the left! So in conclusion, I will not bring my $45 thousand truck back for anything! I would like to be reimbursed for the $85 and my gas wasted coming out their! CB More