Harbin Automotive

I arrived 10 minutes prior to my appointment. 45 minutes after my appointment time, my vehicle still had not been brought in to a bay to begin service. I was at the dealership for over 4 hours f 45 minutes after my appointment time, my vehicle still had not been brought in to a bay to begin service. I was at the dealership for over 4 hours for a routine mileage-based service. To be fair, the service manager provided a free oil change card for my excessive wait, but no inquiry about why I had been there for so long was even made until I had been there nearly 4 hours. More

The service was great! I arrived with my truck a few hours before closing but they were able to finish the service and had me on my way. I arrived with my truck a few hours before closing but they were able to finish the service and had me on my way. More

I appreciate so much the guys at Harbin. They made me feel welcome and worked to get a deal I could live with. Thanks guys for going the extra mile to get me in a 2022 F-150 super crew. Lov They made me feel welcome and worked to get a deal I could live with. Thanks guys for going the extra mile to get me in a 2022 F-150 super crew. Loving the fuel mileage! More

I absolutely love the convenience of Harbin Service department picking my car up to be serviced and bringing it back to me. It is such a big help while I am working. The service is great and everyone department picking my car up to be serviced and bringing it back to me. It is such a big help while I am working. The service is great and everyone is friendly and helpful. More

My car was fixed and somewhat great service. I have never got the report I asked for. Very upset with how they have done me. I went in for an oil change a month after buying, when finding out it I have never got the report I asked for. Very upset with how they have done me. I went in for an oil change a month after buying, when finding out it needed a new cabin filter. They said they had no record of the safety inspection being done and they would happily put a new one on. One of the main guys came out and apologized and said they would check everything then. That it somehow slipped by them. The guy wrote on the paper could not test the battery due to noise in engine. I was told when I bought the car the driver mirror would be replaced. The bottom was busted, and the glass was broken; however, when called to bring it for the mirror to be fixed, I noticed a noise getting worse and asked them to check it out. I had to get a rental due to a water pump being out. When I called 3 days later to check on my jeep, I was told it could be brought to me. I then got the call my jeep was ready, and I had to pay. (Even though I was told everything was taken care of. The guy made that right, and I did not have to pay.) They told me the glass was fixed. They refused to fix the whole mirror like stated. When asked for the prior safety inspection from when I bought the car, I was given the run around and told I would have that sent to be my end of the day. (Friday January 20th, 2023) This is now 6 days later, and I do not have the safety inspection from where I bought the car. I am starting to believe an inspection was not done and I have 2 small children that ride in this jeep daily. Very upset. More

The employees in the service center are very helpful and keep you notified of the process while you wait keep you notified of the process while you wait More

The dealership was willing to work with me as an out of state buyer and even drive the vehicle to me. The purchase was very smooth. state buyer and even drive the vehicle to me. The purchase was very smooth. More

Wonderful! Very out going! Best experience! Up most polite! Couldn’t as for better people to help you get a new ride! Very out going! Best experience! Up most polite! Couldn’t as for better people to help you get a new ride! More

Great service experience! I drive 40 minuets to Scottsboro to use Harbin because they are better than the numerous service centers around me. I drive 40 minuets to Scottsboro to use Harbin because they are better than the numerous service centers around me. More

Very personable and offered to pick up my vehicle and leave a loaner while the Recall action was taken care of. leave a loaner while the Recall action was taken care of. More