Harbin Automotive

Very fast service and a very friendly staff helped us. Great atmosphere and helpful team Great atmosphere and helpful team More

Hard working staff , I was kept informed as to my service repair process and time to complete repair repair process and time to complete repair More

Gt a fair deal on a used car. ... This is what I was looking for and Harbin delivered. ... This is what I was looking for and Harbin delivered. More

Friendly & knowledgeable people. Brandon was a very big help in taking care of my car. I always feel welcome & like how my questions are explained until I completely understand. Brandon was a very big help in taking care of my car. I always feel welcome & like how my questions are explained until I completely understand. I brought my 2014 Explorer in to have it checked out this past spring & I was taken care of in a timely manner. The explanations were great & now I now more about taking care of my Explorer. In July, Matt was very helpful in explaining the process of purchasing a new Explorer. I will be continuing to patronize Harbin Ford. More

Service was great no pressure from sales person went out of his way to show me different vehicles and helped me stay within my price range very professional and calling afterwards to see how I liked car and of his way to show me different vehicles and helped me stay within my price range very professional and calling afterwards to see how I liked car and said if anything came up to give him a call More

Had a dead battery and they was able to get me in and change out the battery and do a full service, All of this is less than an hour.. change out the battery and do a full service, All of this is less than an hour.. More

Horrible people skills, I did a Requested Survey from them and gave them a poor rating and they dropped me as a Customer after many years of doing Business with them. This was the first time I've given t them and gave them a poor rating and they dropped me as a Customer after many years of doing Business with them. This was the first time I've given them a less than stellar rating. It just shows me they have thin skin and can't handle the Truth and they aren't willing to try and correct any problems with Customers. It's not a problem for me to spend my money elsewhere after spending Thousands of Dollars at your Place. I'm sure some other Business will enjoy my money as you all have for many years. The best part is, my Rated Survey is no where to be found now! More

Brought my F350 in for an obvious diesel leak. Made an appointment a week in advance. Dropped off truck in the morning, made several calls during the day to check on the truck, got no response. Fi Made an appointment a week in advance. Dropped off truck in the morning, made several calls during the day to check on the truck, got no response. Finally at 4:20 pm a lady called and said I did not have a fuel leak but needed a new Hydra-Boost. When I arrived, I had the service manager put the truck on the rack and he immediately saw the fuel leak. The leak was coming from the HFCM drain valve. He said Ford did not offer just the drain valve and I had to buy the entire water separator. ($200) I took my truck, got online and found the Motorcraft drain valve. (Ford part# 8C3Z-9A214-B) ($60) I replaced the valve and o-rings myself and fixed the leak. The Hydra-Boost is not leaking enough to replace at this point, but I will monitor it. The service manager, Craig, was very apologetic and even gave me a discount on the diagnostic charge. He did all he could to smooth over the situation. It concerns me that someone without mechanical knowledge could be very mislead and have work done and charges applied without justification. To summarize, the customer service and the knowledge of the mechanics on the shop side and the quick lane side has deteriorated in the past few years. In my opinion, step one would be have a person dedicated to calling customers back, answering questions, letting them know when the vehicle is ready or what was found and actually needs repair. I have been using Harbin Ford and having service done there since 2003 and made that choice because of the service manager at that time (Geoff Vosen). Hopefully Harbin can rectify this and improve customer service and knowledge so people feel like they can trust the information they receive from the dealership so they can make good decisions concerning their vehicles. More

Sold me a vehicle with bald tires. Didn't respond to emails when addressing the issue. Didn't respond to emails when addressing the issue. More