Harbin Automotive

Terrific experience fast efficient and friendly. Will have my car serviced here forever. Great dealership. Will have my car serviced here forever. Great dealership. More

Did not call when my car was ready. Grease on door and steering wheel. Passenger side seat was laid back. Display settings were messed up. My husband vehicle was park outside when h Grease on door and steering wheel. Passenger side seat was laid back. Display settings were messed up. My husband vehicle was park outside when he dropped me off for my appointment and someone that worked there had moved his seat and left drivers side door open in parking lot. Overall was a bad experience and I hope I never have to go back. More

Very easy process from beginning to end, every one was pleasantly professional I was kept updated on services. Also used the convenient Zoom service without difficulty. pleasantly professional I was kept updated on services. Also used the convenient Zoom service without difficulty. More

Picked up my truck as promised and on time. Repaired all malfunctioning equipment and called when it was ready. Repaired all malfunctioning equipment and called when it was ready. More

They serviced my 2021 F150, poor $10 wash job! Check the frozen instrument digital cluster. It stopped 3 day's before hand. 2 hrs later.. their answer we don't know, can't fix it and only 2 availa Check the frozen instrument digital cluster. It stopped 3 day's before hand. 2 hrs later.. their answer we don't know, can't fix it and only 2 available in the U.S. & they were trying to secure one. They would call me & let me know. 1-1/2 week later no word so I called questioning about it they seemed clueless. Well long story short, presitance & multipul calls.. It was there on the shelf but not contact or communication. You can not get a sevice manager on the phone. Harbin needs to tighten up their service department. More

Brandon was so nice . It took a long time, but I did get new tires, oil change, front end alignment. Overall a pretty good experience It took a long time, but I did get new tires, oil change, front end alignment. Overall a pretty good experience More

Absolute worst experience. No one is on the same page here. THEY reached out to ME on cargurus to purchase MY vehicle. They even said the boss ok'd it and would come to my h No one is on the same page here. THEY reached out to ME on cargurus to purchase MY vehicle. They even said the boss ok'd it and would come to my house to look at the vehicle within a few days. They made an online offer and everything. I had another car reserved elsewhere to purchase so I needed to make the sale sooner rather than later or else I was just going to trade it in on the other car. So I just drove 1 hour there to let them see it so they could check it out. When I got there, all the sales team were interested and I could tell excited. However, the GM came out and said, "I'm sorry but there is not a market here for that type of vehicle." To which I told him that they had contacted me and made and offer to me. This was all them! I told him he wasted not only my time, but my gas and my miles on the vehicle. Again he just said "I'm sorry we just don't have the market for that type (porsche)." He offered to fill up my gas but I was too furious to stand around another minute in that place so I just walked out on him. And this doesn't even take into account the fact that He wasted my wife's time, gas, and mileage on her vehicle since she had to follow me incase I sold it. Avoid this place at all costs. They will tell you one thing just to get you there, then try to swap you to something else. It was extremely unprofessional and I will never be doing business with this group. More

Had transmission issues on the way to work with a car that was purchased there (120,000 miles later) and had to have road side assistance tow the car there to the service center (Ford). It took over a m that was purchased there (120,000 miles later) and had to have road side assistance tow the car there to the service center (Ford). It took over a month for them to tell me that it would cost me $8,000 to replace the entire transmission because I was told parts to rebuild it were not available. I had to pay for towing again to take it to a transmission shop to get a 2nd opinion. Turns out the parts were available and it would only cost $3,800 to rebuild and 2 weeks. Either I was being scammed or the mechanics were grossly incompetent for such a repair, but this is the story I have to share. My experience is deserving of less then one star. More

not completely satisfied with our purchase, paid 7400. 00 for an 09...ok....the car seemed to drive ok on the test drive...I asked about any warranty 30 day and such and was quickly told the vehicle was be 00 for an 09...ok....the car seemed to drive ok on the test drive...I asked about any warranty 30 day and such and was quickly told the vehicle was being sold as is....the car was not detailed had gum on the driver's side door, had not been vacuumed...drove it 2 weeks and the check engine light keeps coming up....definitely would not come back....no spare tire, no jack.... More

I had a scheduled appointment for 7:00AM and was taken back immediately, the work was completed. back immediately, the work was completed. More