
Harbin Automotive
Scottsboro, AL
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Near immediate appointment for repairs. Very polite. Estimate reasonable and actual over $100 less than estimate. Our previous dealership said no appointments available for 2 months - not acceptable! Estimate reasonable and actual over $100 less than estimate. Our previous dealership said no appointments available for 2 months - not acceptable! More
The receptionist Loretta Painter was great. She explained what the mechanic did in detail. Most importantly she recognized the sticker shock reaction and maneuvered me to a mental neutral place and told me what the mechanic did in detail. Most importantly she recognized the sticker shock reaction and maneuvered me to a mental neutral place and told me to take my time and think about it. That allowed me time to contemplate and understand all that was involved. I thank you for her. I More
My service rep was friendly and courteous. Price to scan My service rep was friendly and courteous. Price to scan a code on the vehicle was excessive. Over a thousand dollars to drop the gas tank low enou My service rep was friendly and courteous. Price to scan a code on the vehicle was excessive. Over a thousand dollars to drop the gas tank low enough to replace a sensor on top, also viewed as pricey. More
We were traveling from Illinois to Alabama to visit friends when the rear air-ride went out on my Ford Expedition late Friday afternoon. I took it to Harbin and Regina was at the service desk. I explai friends when the rear air-ride went out on my Ford Expedition late Friday afternoon. I took it to Harbin and Regina was at the service desk. I explained my situation and she did a great job getting me scheduled and getting the vehicle repair and we were back on the road by noon Monday. More
Treated nicely , friendly , told me what I needed and did the maintenance work promptly . Provided a nice comfy place to stay while they worked . !! Then sent me an email offering my money back to trade!!🤣� the maintenance work promptly . Provided a nice comfy place to stay while they worked . !! Then sent me an email offering my money back to trade!!🤣🤣 More
The man that checked me in was so nice and made everything very easy! They were able to see me right then and there. Had to get spark plugs in my car and they did the job seem so easy. Thank you Ha everything very easy! They were able to see me right then and there. Had to get spark plugs in my car and they did the job seem so easy. Thank you Harbin Automotive and the staff that worked on my car. More
Awesome experience. Chris, Michael, and Angie were amazing. While my car is a used car, it feels like a new car with the amazing condition it is in. They were very helpful with our financing, and over amazing. While my car is a used car, it feels like a new car with the amazing condition it is in. They were very helpful with our financing, and overall, were very kind, professional and considerate. Worth the drive from Nashville. Highly recommended. More