Harbin Automotive

The man that checked me in was so nice and made everything very easy! They were able to see me right then and there. Had to get spark plugs in my car and they did the job seem so easy. Thank you Ha everything very easy! They were able to see me right then and there. Had to get spark plugs in my car and they did the job seem so easy. Thank you Harbin Automotive and the staff that worked on my car. More

Awesome experience. Chris, Michael, and Angie were amazing. While my car is a used car, it feels like a new car with the amazing condition it is in. They were very helpful with our financing, and over amazing. While my car is a used car, it feels like a new car with the amazing condition it is in. They were very helpful with our financing, and overall, were very kind, professional and considerate. Worth the drive from Nashville. Highly recommended. More

I got a flat on Fri, went to Harbin on Sat. New tire needed to be ordered (only 27,200 miles on old one), supposed to be in on Mon. Didn't come in until Tues, had to wait until Wed before they could pu needed to be ordered (only 27,200 miles on old one), supposed to be in on Mon. Didn't come in until Tues, had to wait until Wed before they could put it on, then was charged an extra $15.00 to put nitrogen in like the other tires had. More

Everyone was extremely friendly and very helpful!! They took the time to explain everything and made my visit there feel personal. I will always go there!! took the time to explain everything and made my visit there feel personal. I will always go there!! More

Overall I enjoyed my experience here . Everyone was kind and honest. I had an issue when Angie wanted to charge me for a debit transaction Because I needed to use my debit card for the down payment. I spe and honest. I had an issue when Angie wanted to charge me for a debit transaction Because I needed to use my debit card for the down payment. I spent 26k on a vehicle and I paid 828 in doc fees . I didn’t believe it was fair to charge me again so I explained how I felt . She was combative at this point and decided to put me on hold (without asking) and trans me to a manger. The manger took care of the fee and apologized for the situation. Other than that , I enjoyed my experience. Cody , my salesman was very kind . I would recommend him ! More

The dealership had courteous professional service. I did a lot of shopping before buying my Fusion hybrid and the price I paid was not just competitive, it was the best I found. The only complaint I have is a lot of shopping before buying my Fusion hybrid and the price I paid was not just competitive, it was the best I found. The only complaint I have is I do not like dock fee add ons. All dealers have it, but the advertised price never turns out to be what you pay. More

Great service, great price, and just an overall great place to shop for a vehicle. Got me better rates than what I was pre qualified for. place to shop for a vehicle. Got me better rates than what I was pre qualified for. More

I tried to contact the service department for almost a week to schedule a time to get the airbag recall fixed, never talked to anyone in the service department. Left my name and number for a call back and week to schedule a time to get the airbag recall fixed, never talked to anyone in the service department. Left my name and number for a call back and never got a call. I went down there to schedule a time, was told to bring it in Saturday that it would take about 45 minutes for the fix. I had 2 vehicles to get fixed. I took my 2012 Silverado in first and plainly ask them to be careful with the dash (we all know the dashes are junk in these trucks),, it already had ONE small crack in it. Well about 15 minutes after they took it back it was fixed, ok cool that was quick. I noticed later that the one crack turned in to about 4 cracks very noticeable. And the broken plastic pieces were left in the glove box. I have since tried to call the service department with, yes you guessed it, no call back yet. I know there not going to fix my dash but they could have let me know that they broke it more. I have bought several vehicles from them and never had a problem with them More

Great experience! Will be back for sure! Everyone was great. From initial inquiry to finalizing the sale we were handled with care and professionalism. Heather was fantastic and was so helpful! great. From initial inquiry to finalizing the sale we were handled with care and professionalism. Heather was fantastic and was so helpful! More

Very friendly and accommodating. My mom loved the first vehicle that was shown to her. She has trouble walking, and Mark provided a golf cart to help her. vehicle that was shown to her. She has trouble walking, and Mark provided a golf cart to help her. More