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Harbin Automotive
Scottsboro, AL
1,969 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,969 reviews
November 06, 2020
My 2017 F250 had only 29,000 miles and began to shake violently when you hit a bump in the road, almost causing an accident on more than one occasion before we could get home. We already had a scheduled violently when you hit a bump in the road, almost causing an accident on more than one occasion before we could get home. We already had a scheduled oil change so we reported this as well. Harbin let us know that they were aware of the problem and would repair it for free. Upon further review they said it had caused other parts to wear out prematurely but that Ford would not cover them because they were considered wear parts and not covered under the recall. The total was over $800. Our company has always used Ford products for delivery and personal transportation. We are currently looking to replace one truck in a few months but will definitely be looking at other options. Very disappointed in Ford for not standing behind their products. It was very evident that the wear parts needing replaced were caused by their recall on their vehicle. More
by JEFF@AVANSMACHINE.COM
Verified CustomerEmployees Worked With
Hoyt Harbin, Craig Davis, Jay Penney
November 06, 2020
I first spoke with Angie over the phone. She was very knowledgeable and helpful. She was able to address all my concerns and made it a very relaxed process. She is the reason I drove two hours to do busi knowledgeable and helpful. She was able to address all my concerns and made it a very relaxed process. She is the reason I drove two hours to do business with Harbin Ford. When I got to the dealership Angie got me with Anthony Manning and he continued the great service that Angie had started. Anthony was able to address all my questions and made the decision to buy easy. Thanks for having a wonderful team in place to care for us customers. Stuart J Payne More
by MAGHUNTER
Employees Worked With
Angela Owens, Zach Abril, Anthony Manning
November 03, 2020
Service team is very professional and knowledgeable about your vehicle. The downfall is they want to keep recommending work that they think should be completed. your vehicle. The downfall is they want to keep recommending work that they think should be completed. More
by BAMABABY
Employees Worked With
Craig Davis
November 02, 2020
Had an appt for oil change and tire rotation and still waited over an hour before car was taken back to be serviced and then an hour after that. Not sure why you take appts at all if they don’t mean anyt waited over an hour before car was taken back to be serviced and then an hour after that. Not sure why you take appts at all if they don’t mean anything. More
by DVWALDROP
Employees Worked With
Laura Ryan
November 01, 2020
This is the second car we have bought from this dealership and we have been pleased with the sales people and the cars have been great. dealership and we have been pleased with the sales people and the cars have been great. More
by CBOWMAN3
Employees Worked With
Bobby Card, Zach Abril, Anthony Manning
October 26, 2020
Very helpful and kind. Done the work promptly. Answered all my questions. Will definitely be back to get service done. Professional services and great work. all my questions. Will definitely be back to get service done. Professional services and great work. More
by DURHAM886
Employees Worked With
Laura Ryan
October 24, 2020
I have been searching for a fuel efficient car for work. My previous car was totaled in a wreck. Harbin had everyone’s prices beat including long Lewis ford. Madison was friendly and helped me with everythi My previous car was totaled in a wreck. Harbin had everyone’s prices beat including long Lewis ford. Madison was friendly and helped me with everything I needed. More
by Jacob sprinkle
Employees Worked With
Bobby Card, Jay Penney
October 19, 2020
I really enjoyed my experience with Harbin Ford. They were helpful, courteous and fair. Matt Norris helped us out with all our needs. I will recommend Harbin to others. were helpful, courteous and fair. Matt Norris helped us out with all our needs. I will recommend Harbin to others. More
by MATTPARKER14
Employees Worked With
Bobby Card
October 16, 2020
Anthony Manning is a great salesman I have bought several trucks and one new Ford Explorer I would recommend Harbin ford to anyone looking for a good vehicle trucks and one new Ford Explorer I would recommend Harbin ford to anyone looking for a good vehicle More
by MGIFFORD1981
Employees Worked With
Zach Abril, Anthony Manning
