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Harbin Automotive

Scottsboro, AL

4.6
1,971 Reviews

564 Micah Way

Scottsboro, AL

35769

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Showing 1,971 reviews

March 11, 2020

Great place with great employees! Laura the service manager was very helpful and gave great customer service . They give high quality level service at Harbin. More

by janetacosta1915
Recommend Dealer
Yes
Employees Worked With
Bobby Card, Laura Ryan
Mar 11, 2020 -

Harbin Automotive responded

Thanks, Janet, we greatly appreciate the kind words! We care tremendously for our customers and it’s exciting to know this passion shines through Laura and the team! Please feel free to visit us anytime, we would be more than happy to assist you! So until next time, have a wonderful day!

March 10, 2020

Amazing! Great Dealership! Anthony Manning was great to us and really helpful! Would definitely do business there again. Super bunch of people!!! Sending eve More

by Tammy28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Card, Anthony Manning
Mar 11, 2020 -

Harbin Automotive responded

Thank you for leaving such a nice review, Tammy! We are glad that you loved our services! Anthony and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to continue working hard. Thank you, once again, for your kind words, we look forward to your next visit!

March 10, 2020

Last visit not so good, came in for a oil change & tire balance. I watched service tech rotate tire but didn’t balance tire, if I wasn’t watching I would have been charged for the service. More

by kevintolliver
Recommend Dealer
Yes
Employees Worked With
Lorreta Painter
Mar 10, 2020 -

Harbin Automotive responded

Thank you for your honest review, Kevin. We have always been open to receiving customer feedback and for this reason, we are known for providing top-notch service to all of our guests. We feel discouraged to know you’re feeling let down, however, we will be taking your comments and sharing them within the Harbin Automotive team. We truly hope you would consider returning to us in the future, our team would be more than happy to assist you again.

March 05, 2020

2019 Nissan Frontier I’ve already written this this morning. I was very happy with Mr. Gibson. The process used was thorough,but time consuming with all the sales you had More

by NATCOSBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Gibson
Mar 05, 2020 -

Harbin Automotive responded

Thank you for the great rating and review, we appreciate you for sharing such kind words! Our staff is passionate about providing top-notch customer care for our guests and are happy to see that passion continues to shine through! We look forward to being of service to you for any future automotive assistance you may need. Have a wonderful day and enjoy your new car!

March 04, 2020

Great service, helped me with the financing. Only problem is the coolant reservoir had sludge in it but fixed it myself and car runs perfectly. More

by JESSEOBARR75
Recommend Dealer
Yes
Employees Worked With
Mark Warren, Zach Abril
Mar 04, 2020 -

Harbin Automotive responded

Hello Jesse, we appreciate you for taking the time to write this review! Your needs are important to us and it’s awesome to hear that our team provided you with outstanding guidance during your vehicle search endeavors. Please do not hesitate to reach out for any automotive wants or needs you may have in the future, we are here to assist you! Welcome to the family and we sincerely hope you enjoy every single mile in your new ride!

February 29, 2020

The associates gave me exactly what I needed and didn't try to shove anything on me that I did not need thank you very much. More

by FRALICK12
Recommend Dealer
Yes
Employees Worked With
Chad Mcallister, Lorreta Painter, Laura Ryan
Mar 01, 2020 -

Harbin Automotive responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. - The Harbin Automotive Team

February 28, 2020

Amazing service! The employees were very friendly and made us feel very comfortable with our buying experience. I really love the fact they wanted to save us money, and not try to up sell us anything. We More

by BRANDON.MEDAL
Recommend Dealer
Yes
Employees Worked With
Steve McClure, Jay Penney
Feb 28, 2020 -

Harbin Automotive responded

Hello Brandon, thank you very much for your review! What you've described is everything that Harbin Automotive believes in when providing the utmost customer service! We enjoy going above and beyond for our guests, and it brings us great joy to know this shines through to our guests! Our team looks forward to working with you again in the future! Have an awesome day!

February 28, 2020

They did awesome job and fast service ,supper nice folks and very helpful.they have great deals on new tires.I highly recommend their service department More

by MIKEMCCLENDON03
Recommend Dealer
Yes
Employees Worked With
Brandon, service dept, DIGITAL AIR STRIKE
Mar 02, 2020 -

Harbin Automotive responded

Thank you for the great review, Mike! It's awesome to know our team provided a quick and speedy service for you during your visit. Your needs are important to us and it’s awesome to hear that our service team guided you in the right direction. We look forward to working with you again for any future wants and needs, Harbin Automotive is here to serve you! Have a wonderful day!

February 27, 2020

I’ve been a Ford owner most of my adult life. I can honestly say that this service visit was the best I’ve ever had. The staff at Harbin are always great. But, this was set apart by the technician wh More

by MATTPADGETT
Recommend Dealer
Yes
Employees Worked With
Laura Ryan
Feb 27, 2020 -

Harbin Automotive responded

Hello Matt! It's awesome to hear DJ and our team provided you with a successful, five-star worthy service experience! Our team enjoys going above and beyond to serve our customers and it's awesome to hear our hard work shines through to our guests. Please feel free to visit Harbin Automotive again for any automotive wants or needs you may have! We’d be happy to help! So until next time, have a wonderful day!

February 27, 2020

Always get good service from everyone there. Whether it be service big shop, Quicklane or sales department. Everyone is just amazing to deal with and take care of customers feels like family there. More

by LORETTA.PAINTER1
Recommend Dealer
Yes
Employees Worked With
Jerrad Smith; Craig Davis; Melissa Beasley, Lorreta Painter, Laura Ryan
Feb 28, 2020 -

Harbin Automotive responded

Thank you, Loretta! We are very grateful to receive your five-star rating and review! What you've described is everything that Harbin Automotive stands for. Our staff enjoys creating a trustworthy atmosphere where our customers feel respected and guided in the right direction. Thank you for inspiring us all to continue going above and beyond! Have a wonderful day!

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