Harbor Nissan

Management in the USED and BHPH Sales Dept. TERRIBLE! My husband was in the market for a truck, so we stopped in to see what they would offer us. We ended up walking (driving) out having purchased a 2011 My husband was in the market for a truck, so we stopped in to see what they would offer us. We ended up walking (driving) out having purchased a 2011 Nissan Frontier. Paul was our salesman, and he was great! Funny guy and does whatever he can to accommodate! No problems there! That was our first purchase. A few months later, my son decided that he wanted a new car, but he is young, trying to build his credit, so he had to go through their BHPH Dept. He dealt with Paul for the sale, but Carlos is the (so-called) manager of this dept. The purchase went fine, and he was over-all happy with what he got. Less than a month later, I decided that I might as well go ahead and get something new for myself. I went down, dealt with Paul (no issues there). I went in to sign all of the papers and I felt like I was being pressured into purchasing the GAP ins. Although it is a good idea to do this, the last thing that I need is to feel pressured into something else! When trying to pressure me into this, the lady (don't recall her name, but she handled all of the paperwork), made an extremely rude comment about my son, that was NOT appreciated in the least! She's lucky that I didn't just get up, tear up the papers and walk out at that point, but I held my composure and finished what I started. Mind you, I purchased a 2013 Chevy Impala....this was over a month ago, and there are features on this car that I still have no idea what they do or are used for! I guess I should have gone straight to Chevy for this purchase.....lesson well learned, here! On top of that, I paid full sticker price for the car, got less for my trade in than what I owed on it, and they couldn't even be decent enough, after having this be the third sale in less than a 6 month time, to get me an owner's manual, which should have come with a car that was only one year old, in the first place! A $30.00 manual....after nearly 50K in sales from my family alone, in less than 6 months!!! That is an issue, and that call was made by their manager Tim Bush! Now, a week after my purchase, my credit union offered me a better interest rate and cheaper Gap coverage, so I took it! Apparently this did not set well with Nissan! My son had a slow leak in his tire, and took it up to a local company who informed him that his tire was dry rotted, and there was no way that was from less than a month's time of his owning the car. There was also another issue with the car, a sensor that needed to be replaced. Ok, no problem....used car....it happens. So, we took the car to the service dept to have the part replaced....no issues there. Cameron and Travis were great with all aspects of our service. My son did ask them to check out the tires while they had it. They came back with the same results....not only was the one tire dry rotted, but all four of them were. There was plenty of tread on the tires, and after being detailed and all shined up, NOBODY would have thought that this would be the case! Needless to say, my son went back across the street where he purchased the car. He spoke with Tim Bush, who said he could do nothing until Carlos was back the next day, because he couldn't get into the deal. When I went to pick him up, I couldn't understand why he couldn't pull up the report.....after all, Nissan is Nissan, right??? So, I stopped in to find out what the deal was. I saw Paul (our salesman), and started talking to him about it. Tim saw this, and came out of his office with a raised voice speaking to my son like he was a child, trying to scold him! This did not set well with me, and I let it be very well known that I would not stand for it! Now he was going to deal with ME! He explained to me the situation, which was really all he needed to do in the first place! I stepped out and spoke to Paul for a few, who informed me that they were not happy about my cancelling the Gap and refinancing, as they lost money on the deal! Now, please tell me how they lost money by my refinancing, when the financing wasn't with their company, in the first place??? I paid sticker price on the car...no loss there! NOTHING BUT PROFIT, THERE! I lost money on my trade in....NO LOSS THERE! After having made all 3 purchases of these vehicles, we were treated very poorly! Their management team is just TERRIBLE! At some point, there has to be some kind of satisfaction for the customer! This was not the case, here! To sum it all up, they were willing to do NOTHING for my son! I ended up having to email the GM, and it took going through Cameron (Service Dept. Manager) before ANYTHING changed and got resolved! Not only will my family and I NEVER go to this dealership again, but I WOULD NEVER RECOMMEND this place to ANYBODY! I have no knowledge about New Sales across the street, but BEWARE OF THE USED AND BHPH (BUY HERE, PAY HERE) LOTS! If you are not satisfied with things that should have been done, before the car even left the lot....you have nearly NO CHANCE of making it any better after the papers are signed! I will travel hundreds of miles to a reputable dealership BEFORE I EVER purchase from their Used car sales, again! Management has NO CLUE how to deal with situations to try to satisfy customers, and really have NO BUSINESS being in the position of management! Thanks to them, they have lost repeat customers, and future sales for their company! Way to get the job done, guys!!! What a disappointment this company has turned out to be, because of their lack of customer satisfaction! PAPERS SIGNED, DEAL DONE, NEXT VICTIM! Horrible representation of this company! They would have to start with management, if things are to change for this company! PLEASE BEWARE! More

Service Center makes up for ALL that is lacking in Sales Dep My son recently purchased a car from Harbor Nissan Dealership. After less than a months time, come to find out...all 4 tires are dry rotted (lots of t My son recently purchased a car from Harbor Nissan Dealership. After less than a months time, come to find out...all 4 tires are dry rotted (lots of tread, just all dry-rotted)! I went back to Sales to rectify this situation, and was only given the run around from one manager to another. Mind you, we had purchased 3 vehicles from this company is less than a 6 month period of time! It wasn't until I contacted Cameron, that things started to change! He stepped right in and handled things directly. If it wasn't for him and his willingness to help us handle this, I would still be going back and forth with the Sales Dept. over this! I am so grateful for his honesty and integrity. I will go out of my way to go to a different dealership when it comes to purchasing another vehicle, but I am now sold on the Service Dept. I would take any of our vehicles for any service that we need in the future! Thank you, Cameron! Your dedication is commended! Thanks to Travis, as well, for being so friendly and knowledgeable about our needs. You are a great asset to this company, and far make up for where the Sales Dept. lacks! More

Great Service We always bring our Altima to Harbor Nissan for service. We deal with Travis in the service department and he is always polite and a pleasure to do b We always bring our Altima to Harbor Nissan for service. We deal with Travis in the service department and he is always polite and a pleasure to do business with. We have purchased three vehicles from this dealer and to be honest it is because we appreciate the great service department. Please let Travis know that we continue to use that dealership because of his knowledge and commitment to customer satisfaction. I sincerely hope that you recognize this employee for his postiive impact on your dealership. More

Arrogant, snotty, lack of knowledge, negative Cameron is too "important" to return phone calls or even come out of his "empty" office to speak to me. Jeff just doesn't know what he's doing. He loo Cameron is too "important" to return phone calls or even come out of his "empty" office to speak to me. Jeff just doesn't know what he's doing. He looked up my service records and said no service showed. I handed him receipts and he told me I had to get all the warranty work done at this Nissan or my warranty is void. I can't wait to tell corporate that one! When I bought my 2011 Rouge, they new I was a snowbird. There was no problem getting work done in NY. I'm not traveling back and forth without getting my tires rotated, aligned and serviced in NY ALSO! He said he is required to put certain parameters in and if they don't come up, it means I didn't get the work done. I had 30 thousand service at 27,450, showed him receipts, and he gave me his nasty smirk he gave me for 2 days. He also escorted me to the cashier and stood there until we were done, and escorted me back through service exit! I went out to get my car and nowhere in sight! Not in usual place! I asked the 3 fellas where my car would be and a salesman told me to hit my key fob! By this time I had enough. It didn't work. I got irate. He took my key fob and the alarm went off. It was four rows away, mind you I'm also disabled with a symbol on the plate! What was that all about? Also my car was never courtesy washed, still bird droppings and bugs. I received the "free tires" worth 120 that replaced my 250 original tires, also in a different size! I had to pay 160 to put them on! Then they forgot to put the sensor back on the tires and the receipt said the work was done in good faith! I hope my trip north is ok with these. I was also told my tow package was not under warranty because Watertown NY Nissan sent me to Uhaul. Although I was reimbursed by Harbor Nissan, Jeff said my warranty wasn't good anymore. They wouldn't even look at it to see if I had it connected wrong! That's because nobody knew how to work on my tow package! What a way to get out of warranty! Cameron's response was he needed to charge me for the labor and to go back to Uhaul! Zac in service was very nice. The sales manager Tom Bishop was informed on my events. He didn't say yea or nea, but would let the owner know. My husband came along to purchase the Titan we've been looking to pull the boat, but after witnessing the service treatment he said we'll go elsewhere. Too bad for them. Cash deal. I heard a lot of bad things about Harbor Nissan lately, but was sceptable. Now I understand what they've been saying! I guess it was my turn. Shame on you Harbor Nissan! More

Worst dealership ever Did nothing but lie. Told me I was approved for loan, told me to take car home and come sign papers next day. Took car, filled up tank went back nex Did nothing but lie. Told me I was approved for loan, told me to take car home and come sign papers next day. Took car, filled up tank went back next day and told sorry not approved. were supposed to call me at work never did. wasted 2 days with them. they are useless More

Attempted Ripoff While driving to Florida I hit a pothole in Pennsylvania which I suspected was the cause of a broken spring. After arriving, I took the car to Harbor While driving to Florida I hit a pothole in Pennsylvania which I suspected was the cause of a broken spring. After arriving, I took the car to Harbor Nissan and asked them to check out the front end because I thought a spring had broken. They put the car on the hoist and had 2 guys check things out as I watched through the service window. The service agent then told me I needed a whole new front end and quoted me $2300 in parts and labor to repair it. Changing a broken spring was not on the list. I told them it had to be xx because I had just had it all checked before leaving for Florida and they just started dissing my local Nissan dealer. I went to Tuffy in North Port and they confirmed that the spring was broken and that everything else on the list was xx. When I got back home to Ontario I had everything re-checked by my local Nissan dealer and they confirmed that there were no other problems other than the spring which they replaced. DO NOT GO TO HARBOR NISSAN FOR SERVICE! THEY'LL JUST RIP YOU OFF! More

A waste of money. For lack of a better word these people are crooks out to suck every dime out of your pocket and sell you a car that will simply break down on you. B For lack of a better word these people are crooks out to suck every dime out of your pocket and sell you a car that will simply break down on you. Before even purchasing the car I had concerns about a check engine light they assured me was simply a misreading. A month later, coincidently after the grace period, a major problem occurring only to be told its now my problem. Even after phone calls and constant concerns now left with a car and payment. Will never shop here again and will tell everyone even strangers to never shop here. Already have I told the unfortunate ones who made my same mistake about the uncaring way of this company. I have gotten a few similar stories and feel for them. Please save the financial burden and do not shop here. More

I purchased a 2012 Nissan Altima Sept 2013 went through the car was and a chunk of paint came off the hood. I returned with the car that week Paula did what they called a tape test and it failed. I went on the car was and a chunk of paint came off the hood. I returned with the car that week Paula did what they called a tape test and it failed. I went on a trip when I returned I was informed Paula was no longer with the company. So I talked with Travis, he said that things were in the works. I waited, called waited at one point I was told Robert was working on the issue. It was now the Holidays. So Jan 6th I went to talk with Robert. He said he knew nothing about it. So he did another tape test and took all the photo's. A week later I did get a call from Robert saying he needed another Photo of the VIN #. I have made "14" phone calls left messages no phone calls back. I did get Robert on the phone last week and he said that Nissan refused the claim, but the area service rep was going to be in and I should call the next day, I did and the next 3 days with no response. The car has 28,000 miles on it and is still under Warranty. However the paint when you buy it used even from a dealer, they don't have to cover it. I will NEVER buy a car from this dealer, and none of my family will. My next call is to my lawyer and to the local TV station. More

We purchased a brand new vehicle from this dealership approximately 1 month ago and have had issues from day 1. I have to say that the gentleman, Brian, who sold us the vehicle and the gentleman who han approximately 1 month ago and have had issues from day 1. I have to say that the gentleman, Brian, who sold us the vehicle and the gentleman who handled our financing were professional, courteous and a pleasure to do business with. The service department, on the other hand, is deplorable: absolutely unprofessional and hostile. On the day we dropped the vehicle off for service, Zac acutally told us we should "go to another dealership". Really? We just purchased a vehicle from your dealership but you don't want to fix it and tell us to go somewhere else???? They have had my vehicle for a week and not only have they not fixed the problem it was brought in for, they have actually created new issues. We have no idea, at this point, when our vehicle will be returned to us. We have experienced nothing but the poorest customer service from Zac and Robert each day that we have dealt with them. We called and left a message for the owner, which was never returned. The icing on the cake was today, 10/26/2013. Went in to pick up the vehicle since we were told yesterday that it "was all fixed and ready to be picked up" and there was a puddle of fuel leaking everywhere from under the car!!! Went to go complain to the service department and the service department manager, Robert, actually said, "Get the xxxx out of my service department!!!" We have purchased 2 vehicles from this dealership and WE NEVER WILL AGAIN! Harbor Nissan has lost us as customers because of the treatment we encountered with their service department and lack of a return call from the dealership owner. I have been in customer service most of my life and have never, ever received such horrible service from any business. Any business that allows its employees to curse at their customers does not deserve to have return customers. We have already advised all friends, family and co-workers to shop at other local Nissan dealerships. More

This was the WORST experience I have ever had, I was LIED to repeatedly and treated horribly, in short I was taken advantage of. I went to this dealership hoping that they would help a widow on her own and to repeatedly and treated horribly, in short I was taken advantage of. I went to this dealership hoping that they would help a widow on her own and they took advantage of me. I bought a used Nissan Sentra from a salesman named Andy who was all smiles and kind and I traded in 2 of my old cars. He told me that the deal came with TWO (2) electronic keys for my car, after the deal was done he gave me 1 key and told me to come back for the other. When I went back I was told that I had to pay for the 2nd key if I wanted an electronic key or a regular key would be free. My husband passed away recently and I don't have much so since he lied once about the electronic key I had no choice but to take the regular key, only to find out that this key only opens the door and does NOT start the car! What use is this if I lose my key? I went back to the place across the street and told them that now I have no choice but to buy an electronic key, they called me when it was ready and I was told that there was NO charge. I asked Are you Sure? He said YES, NO CHARGE. Then 3 days later they call me and tell me that I have to pay $200 for this key that was supposed to be free of charge. It is a shame that people like this treat the elderly like this, it is sickening. Well, I have many friends and not one of them will ever set foot in that horrible place. I will write as many deserving reviews as I can so everyone understands what despicable people they are. More