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Harbor Nissan - Service Center

Port Charlotte, FL

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1,116 Reviews
Call Service Center (941) 629-1171

1,116 Reviews of Harbor Nissan - Service Center

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September 30, 2017

Great Service I have brought my Infinity to Harbor Nissan for the past several years for service. I always have been pleased with the overall experience. Care an More

by ROSEMARY.GOING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
the infinity specialist who always works on my car... whoever he is, he's really good, Christopher Sutton
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Oct 03, 2017 -

Harbor Nissan responded

We sincerely appreciate your wonderful comments and positive review. We always try our very best to make sure our customers are 100% satisfied. Please let us know if there is anything else we can do for you.

September 29, 2017

Jerry's experience We bought an extended warranty for fabric and paint, when we bought our vehicle. We were told to have it updated by the end of Sept. When we brought i More

by karen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Bethea
Report | Print
Oct 13, 2017 -

Harbor Nissan responded

Thank you so much for taking the time to leave a review. This allows us to address issues that have gone unresolved. Unfortunately, I do not have enough information from the comments here to be able to fully investigate the situation. If you could please contact our Owner Loyalty Manager at 941-629-11714 ext 285, she would like to get more details and attempt to resolve the issues and concerns you have presented.

September 28, 2017

Routine oil change I was verbally promised for the life of the car I would have free oil changes on it, when I went there they told me I would have to pay. Part of the More

by CHRIZZO201
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Bethea
Report | Print
Oct 12, 2017 -

Harbor Nissan responded

Upon looking at your review, we are thrilled to see that you believe your experience with our staff has been great. However, it does appear that the new discounts you are entitled to have not been fully explained. The sticker program was modified after automobile manufacturers changed the maintenance schedules, meaning you may only need one oil change per year, which doesn't save you very much money. We now give you discounts on any work you may need done, including tire rotations and genuine Nissan parts. If you would contact our Owner Loyalty Manager at 941-629-1171 ext 285, she would like to have the opportunity to show you the new VIP Plus discount program.

September 28, 2017

Not at all happy with my purchase of my first new car Not at all happy with my first purchase of a new car that's why I purchased a car from Nissan .I was supposed to get free oil changes for life as long More

by RJONES020511
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gene Gerald
Report | Print
Oct 12, 2017 -

Harbor Nissan responded

We apologize that our new discount program was not explained to you after the modification. The new benefits will actually save you more money as manufacturers maintenance schedules have changed, meaning you may only need one oil change per year. Our Owner Loyalty Manager would like to have the opportunity to visit with you and go over the new discounts you are entitled to. Please call her at 941-629-1171 ext 285.

September 28, 2017

My life time free oil change was not honored! Your service was great, except when you offer a life time "free oil change" and then reneg on it, it is not good business. I can afford to pay for an More

by RCAMBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Sutton, Danielle Bennett
Report | Print
Sep 28, 2017 -

Harbor Nissan responded

Hello and thank you so much for your review here! We are thrilled to hear that you were pleased with the quality of work and friendliness when you came in for your oil change. It appears as if you were not able to visit with one of our employees regarding the new discounts you are now entitled to as a valued Harbor Nissan customer. Now, instead of only saving approximately $100 a year for the oil changes, you can save that much and maybe more in just one or two visits. We would love to have an opportunity to visit with you regarding the new benefits. Our Owner Loyalty Manager would like to visit with you if you wouldn't mind getting in touch with her as we do not have enough information to reach out to you directly. We sincerely appreciate your business.

September 27, 2017

DEALERSHIP OWNER IS A RUDE JERK WHO DOES NOT KEEP HIS WORD DEALERSHIP OWNERS POOR DO NOT MAKE GOOD ON ANY DEALER CAUSED ISSUES. THINKS THEY ARE THE ONLY GAME IN TOWN. WE LOVE "NISSAN" CARS AND WOULD TAKE A LO More

by KENNETH_REUTZEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Longo
Report | Print
Oct 11, 2017 -

Harbor Nissan responded

Hello, Kenneth. We would like to know what specific cause has initiated this review for our dealership. If you are unhappy, we want to get to the bottom of this. Our Owner Loyalty Manager will be getting in touch with you to see what we can do to make the situation better.

September 27, 2017

no free oil services even though they advertise they do I will never go back to this dealership.THey advistise free oil changes on there website.billboards.onpaper and then when you go to harbor Nissan they More

by joekramer2000
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Trillas
Report | Print
Oct 11, 2017 -

Harbor Nissan responded

Mr. Kramer, we do not believe that our new discount program was fully explained to you. The prior promotion featuring oil changes was modified to provide more benefits as maintenance requirements have changed. Our Owner Loyalty Manager will be getting a hold of you to explain all of the new benefits you are entitled to.

September 27, 2017

BUYER BEWARE !!!!!!!!!!!!!!!!!!!!!! My unfortunate dealings with this dealership was one of the worst experiences in my life!!! We had the misfortune of getting a saleswoman who falsifi More

by lent1027
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean Williams, Jaleesa Graham
Report | Print
Nov 02, 2017 -

Harbor Nissan responded

We can assure you that our sales consultant did not intend to deceive you in any way when you were in looking at vehicles, and our finance manager is also more than competent when it comes to putting numbers together to make it work for our customers. It appears that there was possibly other underlying issues that our Owner Loyalty Manager would like to address. As we do not have enough information to be able to reach out to you directly, she would like it if you could contact her at 941-629-1171 ext 285, so she can visit with you regarding your concerns.

September 27, 2017

Oil changes for LIfe When we purchased our numerous vehicles from Harbor Nissan we were promised oil changes for life in all those vehicles. Our lives have not ended but More

by DONLANC23
Customer Service
Recommend Dealer
No
Employees Worked With
don't remember his name works in service answered phone
Report | Print
Oct 11, 2017 -

Harbor Nissan responded

We apologize that the new benefit program was not fully explained to you. You will actually have an opportunity to save significantly more money with the new discounts than were possible with the oil changes. Our Owner Loyalty Manager would like to have the opportunity to visit with you regarding the benefits you are entitled to. Please call her at 941-629-1171 ext 285.

September 27, 2017

My 30,000mile service There was someone to greet me as I drove in. I explained the reason for my visit was to have the car service.I was then informed of the proximate cos More

by mcampbell6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Bennett
Report | Print
Sep 28, 2017 -

Harbor Nissan responded

We sincerely thank you for such a nice review! Our goal is to make sure our customers are comfortable while they wait for their vehicle, and we also want to make sure there are no surprises. Thank you for your continued business, and we look forward to working with you for years to come.

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