Harbor Nissan - Service Center

Poor choices I was not informed over the phone before I drove 50 miles one way to get my oil change that the free oil changes are over. And yes they did apologize I was not informed over the phone before I drove 50 miles one way to get my oil change that the free oil changes are over. And yes they did apologize but i was still charged. And funny enough I was told that services were need for my vehicle but the weird thing is that it didn’t apply to my vehicle. I understand it is a large dealership but you might want to change your techs and salesman because i have felt bent over every since I stepped foot into the dealership to purchase a vehicle. More

Oil exchange/ maintenance I purchase the vehicle at this dealer and they promised free oil change for life! Last time I was due for an oil change wasn't free anymore!!!! Don't I purchase the vehicle at this dealer and they promised free oil change for life! Last time I was due for an oil change wasn't free anymore!!!! Don't buy from this dealer, stay away. I will never do business with them anymore Beware! More

Disappointed I was disappointed to find out that Harbor Nissan was no longer offering oil changes for those people who freely advertise this service. I feel like I was disappointed to find out that Harbor Nissan was no longer offering oil changes for those people who freely advertise this service. I feel like a valued customer and, very appreciated. Now because of the new program I feel as if i've been tricked into advertising for free for the company. I would like to remove the sticker from my car as soon as possible. More

Observrd dilligence I was seated in the waiting room such as i could see the technician working on my car. He was changing the battery. i knew there had to be a good deal I was seated in the waiting room such as i could see the technician working on my car. He was changing the battery. i knew there had to be a good deal of corrosion in the battery compartment, I was impressed with the time he spent in cleaning it before installing the battery. More

Unhappy about new policy change I purchased a new truck at Harbor Nissan in 2016. Even though I got burned on my trade in, I still chose to purchase my truck at Harbor Nissan due to I purchased a new truck at Harbor Nissan in 2016. Even though I got burned on my trade in, I still chose to purchase my truck at Harbor Nissan due to Free oil changes and car washes for as long as I had my truck and had the Harbor Nissan sticker on the back. I was told this by my salesman, finance department and sales manager. I scheduled this appointment online and when I arrived I was informed that the oil changes were no longer free. Also, every time I have come to get an oil change I have requested a car wash, however there was always some excuse as to why I couldn't get my truck washed. The truck wash wasn't a big deal but the oil changes were/are. That is basically the reason I purchased my truck there, as I put a lot of miles on my vehicle for work. It may be legal to change a deal with someone like that, but it may not be a good business decision. This will be the last time I come to this dealership unless warranty repair is needed. I don't mind spending an additional $8 for an oil change closer to my house that I don't have to wait an hour and a half for. At least the staff is friendly. I actually feel bad for them having to enforce the new policy change. More

oil changes for life Schedule an oil change for our car and when we took it there they told us they no longer do free oil changes it's clearly written in the contract when Schedule an oil change for our car and when we took it there they told us they no longer do free oil changes it's clearly written in the contract when we bought the car More

Oil change and transmission checked out Vinny the machanic was awesome! But very disappointed I had to pay for my oil change. When I leased I was told free oil changes for life if lease as l Vinny the machanic was awesome! But very disappointed I had to pay for my oil change. When I leased I was told free oil changes for life if lease as long as I kept the decal on my back window advertising for them (free advertising) I kept it on but their new policy is no more free oil changes. That is poor customer service, we should hAve been grandfathered in and going forward no free oil changes. More

Slow Service Free Oil Change for Life if you bought a vehicle from them. Got one free oil change then they changed the program. This last time it took them 2 1/2 h Free Oil Change for Life if you bought a vehicle from them. Got one free oil change then they changed the program. This last time it took them 2 1/2 hours to do an oil change at a discount price and rotate the tires. Way to long!!! Not happy with them this time. More

Nothing but promises 1. Purchased new Rogue Platinum January 2017 and was promised free oil changes. Wrong - had to pay. 2. Received new Rogue and had paid for VIN Etchin 1. Purchased new Rogue Platinum January 2017 and was promised free oil changes. Wrong - had to pay. 2. Received new Rogue and had paid for VIN Etching but they forgot to do it. 3. Received new Rogue with small dent lower front right. Was promised that this would be fixed when returning to dealership to get the second key (fob), which they lost. 4. Turned in car for service in May 2017 hoping they would fix dent and add VIN etching. They forgot to schedule and there was no time. 5. Arranged service for September 26 and especially pointed out: Fix of dent and VIN etching but, when arriving, nobody knew anything about that. They asked me to come back in a week or 2 to get VIN etching done, 40 miles one way. According to service: Dent doesn't need to be fixed because it is below the minimum accepted when lease ends. Important to mention: The "appointment schedule" was confirmed via e-mail and the confirmation stated: "Service, oil change, tire rotation, dent repair and VIN etching". More

Horrible Had them fix something they broke in the first place. Well they didn't fix it. its been 3 days now, can't reach them. Had them fix something they broke in the first place. Well they didn't fix it. its been 3 days now, can't reach them. More