Harbor Nissan - Service Center

Harbor Nissan responded

We sincerely apologize that our new discount program was not fully explained to you. With automobile manufacturers changing their recommended maintenance schedule, we discovered we were not able to give our customers as many benefits. We implemented the new VIP Plus program to give you discounts on all work done in our service department, not just oil changes. So instead of only saving $30 to $60 per year on free oil changes, you can save even more during that same time frame by performing the simple maintenance work you would already do, such as rotating your tires or getting an alignment. If you would contact our Owner Loyalty Manager at 941-629-1171 ext 285, she would like to have the opportunity to go over the new benefits you are entitled to.

Harbor Nissan responded

We are so sorry that the new discount program was not fully explained to you. It will provide many more benefits than just one or two oil changes per year, even with a brand new Murano. All car manufacturers have changed their recommended maintenance schedule so we were unable to provide much benefit with a free oil change worth $30. You may save only $60 per year. Now, you can save up to $60 in just one visit depending on what maintenance you perform. Our Owner Loyalty Manager would like to have the opportunity to go through our new VIP Plus program with you to show you the discounts you are entitled to. Please contact her at 941-629-1171 ext. 285.

Harbor Nissan responded

Hello and thank you so much for your review here! We are thrilled to hear that you were pleased with the quality of work when you came in for your oil change. It appears as if you were not able to visit with one of our employees regarding the new discounts you are now entitled to as a valued Harbor Nissan customer. Now, instead of only saving approximately $100 a year for the oil changes, you can save that much and maybe more in just one or two visits. We would love to have an opportunity to visit with you regarding the new benefits. Our Owner Loyalty Manager would like to visit with you if you wouldn't mind getting in touch with her as we do not have enough information to reach out to you directly. We sincerely appreciate your business.

Harbor Nissan responded

Hello and thank you so much for your review here! We are thrilled to hear that you were pleased with the quality of work and attentive service when you came in for your oil change. It appears as if you were not able to visit with one of our employees regarding the new discounts you are now entitled to as a valued Harbor Nissan customer. Now, instead of only saving approximately $100 a year for the oil changes, you can save that much and maybe more in just one or two visits. We would love to have an opportunity to visit with you regarding the new benefits. Our Owner Loyalty Manager would like to visit with you if you wouldn't mind getting in touch with her as we do not have enough information to reach out to you directly. We sincerely appreciate your business.

Harbor Nissan responded

We are so sorry that your recent experience with our service department was not a good one for you. It sounds like the modification in the ".com" sticker program was not fully explained to you. You now qualify for discounts on all service work and not just oil changes. Our Owner Loyalty Manager would like to have the opportunity to visit with you to get more details on your visit. She will be contacting you this coming week.

Harbor Nissan responded

We sincerely apologize for your dissatisfaction with the quality of work from our service department. As of this time, we do not have enough information to be able to locate and contact you directly so we can get to the root of the issue. If you would not mind contacting our Owner Loyalty Manager, she would like to be able to investigate and see what we can do to remedy the concerns you presented. We are pleased that overall you viewed this as a positive experience. Let us help make it even better.

Harbor Nissan responded

We are so sorry that you do not find the unlimited discounts now available to you as a benefit. Especially when you need regular maintenance work performed on your vehicle, this will save you much more money than just free oil changes. This is even more important if any wear and tear work needs done as it is not covered under the factory warranty. We would welcome the opportunity to review the discounts with you.

Harbor Nissan responded

Hello and thank you so much for your review here! We are thrilled to hear that you were pleased with the quality of work when you came in for your oil change. It appears as if you were not able to visit with one of our employees regarding the new discounts you are now entitled to as a valued Harbor Nissan customer. Now, instead of only saving approximately $100 a year for the oil changes, you can save that much and maybe more in just one or two visits. We would love to have an opportunity to visit with you regarding the new benefits. Our Owner Loyalty Manager would like to visit with you if you wouldn't mind getting in touch with her as we do not have enough information to reach out to you directly. We sincerely appreciate your business.