Harbor Nissan - Service Center

fantastic service I had a battery develop a dead cell on 7-24 so on Monday morning I call them @07:00 to see when I can get in for warranty service and they told me to I had a battery develop a dead cell on 7-24 so on Monday morning I call them @07:00 to see when I can get in for warranty service and they told me to come whenever I wanted and they would get me serviced ASAP because they realized when you have a dead battery your are in a real jam. I got there about 8:30 and they took me right in and changed my battery under warranty and I was out & gone by 9:45.They were fantastic at every level and very professional. More

Oil change I didn't have an appointment for my oil change but the dealership managed to fit me in. The service was done quickly and I was back on the road. I didn't have an appointment for my oil change but the dealership managed to fit me in. The service was done quickly and I was back on the road. More

Servicing my vehicle I spent very little time waiting and found the service quick and efficient. Absolutely no complaints at all. I was very impressed by the overall expe I spent very little time waiting and found the service quick and efficient. Absolutely no complaints at all. I was very impressed by the overall experience. More

Serivce Department I just had my first oil change with Harbor Nissan - it was very professional and timely. Very Happy please with Joe, he answered all my questions. D I just had my first oil change with Harbor Nissan - it was very professional and timely. Very Happy please with Joe, he answered all my questions. Diane More

Service adviser Services adviser was very professional and updated me as I waited. Knowing I would be driving to NJ he made sure car was at its best. Advised me of co Services adviser was very professional and updated me as I waited. Knowing I would be driving to NJ he made sure car was at its best. Advised me of concern the battery was only half of life and could be a problem, however he did not push replacement, letting me call my husband to discuss. Everyone there down to the cashier was very friendly. Ty for gaining our trust over the last 8 years.. More

Caught Red Handed! I went in for my free oil change. The service advisor asked me if I wanted my tires rotated. I asked him to look at them and see if they needed it. I went in for my free oil change. The service advisor asked me if I wanted my tires rotated. I asked him to look at them and see if they needed it. He didnt want to be bothered and stated "I will just write it up without that". He took my decision away from me and made it for me, even though I was most likely going to pay for that added service! I then watched them change my oil and saw the tech twist the old filter off, dump it and re twist the SAME FILTER back on!! Upon questioning this and asking where the empty box was, I was told the tech said he did it, then he did it. Upon leaving, the same service advisor told the manager that I refused the tire rotation!!! How disappointing and way to ruin credibility!!! I am now going to a different dealer to have my oil changed and paid that dealer to rotate my tires. Such a disappointment the way I was treated at Harbor Nissan but they didnt waste time in taking my money for a new car and made empty promises!!! More

Dissapointing oil change II made an appointment for bring in my auto for the free oil change, paying a little more due to requesting synthetic. I have made this many times o II made an appointment for bring in my auto for the free oil change, paying a little more due to requesting synthetic. I have made this many times of which it took a reasonable time. I made the appointment for 8:15 am. I was told that it would take about an hour. One hour later, my care was first brought into the shop. My car was ready by 10:30 am. This is the longest oil change that I have ever had. During this time, I was not updated by any service manager on the delay. I spoke to the service manager and she said that this was due to the computerized scheduling program overscheduling the customers for service. I told her that I was extremely upset that they were continuing to use this program and should, instead, use the old fashioned, but more reliable, listing the appointments on paper after it was called in. If the program doesn't work, GET RID OF IT. Next time I will make sure that I am not getting major service as this would probably take all day and that appointments are useless. Would I recommend this service cente? Barely yes, but only for oil changes of which if this program is used again, greatly delaying me, I will not return and recommend such to others. HAVE A CALL IN NUMBER AND LIST ON PAPER ... PLEASE. Thank you. More

A bit disappointed I had my truck serviced on 7/15/16 for an oil change. Although I was pleased with being able to get my car serviced without an appointment, I was not I had my truck serviced on 7/15/16 for an oil change. Although I was pleased with being able to get my car serviced without an appointment, I was not pleased to pay $52 after being told it would cost $20. I was told by Scott, who also left a message stating I needed an engine filter and it would cost $20 to have it done. Reasonable I thought so I agreed. When I asked the clerk why it was more, she was not able to tell me, but apologized that the technician was not more specific on the phone. My time was limited so I did not ask to speak with the technician or manager. However, I would like this looked into further. It isn't right to be told something prior to the work being done and for it to change at pick up. More

Failed to perform all the service requested The seat belt warning bell was not working. Dealership said that they had looked at and it was fine. Still does not work. They also never wrote the re The seat belt warning bell was not working. Dealership said that they had looked at and it was fine. Still does not work. They also never wrote the request on the service request. My suspicion is they never looked at it. More

Treated very nice and in and out I came in this past Saturday expected to take an hour or so and was finished in half hour. loved that and Service Manager very nice. Thanks for that m I came in this past Saturday expected to take an hour or so and was finished in half hour. loved that and Service Manager very nice. Thanks for that means a lot! More