Harbro Sales & Service Inc - Service Center
Whitinsville / Webster, MA
1,030 Reviews of Harbro Sales & Service Inc - Service Center
Dan, was pleasent and told me all that he did in the Dan, was pleasent and told me all that he did in the vehicle and what he thought could be future issues. He topped off the fluids. The work was done Dan, was pleasent and told me all that he did in the vehicle and what he thought could be future issues. He topped off the fluids. The work was done in a reasonable amount of time. Thank you, Claudette Flores More
In the past, purchasing cars from other dealerships, I have always had a problem when it came to service. I had a problem with my warranty, or hidden costs, and even the dealership following through with have always had a problem when it came to service. I had a problem with my warranty, or hidden costs, and even the dealership following through with a suitable rental when needed. After paying high prices for a vehicle you expect a little special treatment when it comes to service but my experience had always been that the dealership was looking out for number one and that did not happen to be the customer. In purchasing my first car at Harbro, I was pleasantly surprised by the immediate difference. I had a great experience in dealing with Karen Fitzgerald who walked me through every step of the way. I test drove my car with Tim Burrows and we talked about things that I might like looked at. I then spoke at length with Karen to speak about any concerns and I had total confidence that every concern was a priority on her list. I never felt awkward calling Karen to ask a question about my car, she was very knowledgeable and listened patiently and addressed any concern I had ...big or small. I was never rushed off of a call,or made to feel like I was less important than anyone else buying a car at Harbro. At Harbro, Karen made me feel like a priority every time I had a concern. All of the work done on my car was seemless. I had a rental that worked for our family needs, and the work was done quickly and efficently. There is no question that Harbro is now the only place this family will buy cars in the future...the sales and service team are beyond compare!! Thank you Karen for the wonderful experience!! More
I took my van in to have the seat checked as it would not come out of the stowed position. John Grande and Dee took the time to not only fix the issue, but wrote up a full write-up for me of what they would come out of the stowed position. John Grande and Dee took the time to not only fix the issue, but wrote up a full write-up for me of what they would recommend if it happens again, etc. We have used Harbro in the past for service and have always found everyone to be friendly and helpful, but to squeeze me in for this the day before Thanksgiving was extremely helpful for our busy family. Thank you, John and Dee!! The Hogan Family More
Called for appointment that was given at my convience - Karen checked me in - work was done promptly - recommended new air filter - price was very fair Karen checked me in - work was done promptly - recommended new air filter - price was very fair More
Andrea is always so pleasant and friendly. She always makes sure we get the best service and deals there , dan and the other machanics are super friendly and always take time out to smile and say hell makes sure we get the best service and deals there , dan and the other machanics are super friendly and always take time out to smile and say hello. thanks for making my visits quick and painless. More
My Tire pressure light was on, so I stopped in based upon a friends suggestions. and my issue was resolved in a matter of 10 minutes. Both Karen and the garage crew we great. I will be back and will recommen a friends suggestions. and my issue was resolved in a matter of 10 minutes. Both Karen and the garage crew we great. I will be back and will recommend them to others. More
I needed an oil change for my Mazda so I called Karen directly and she was happy to get me in right away. She is ALWAYS kind to me and extremely helpful. The oil changes are free with my purchase which i directly and she was happy to get me in right away. She is ALWAYS kind to me and extremely helpful. The oil changes are free with my purchase which is helpful in this economy! I never feel like I'm bothering Karen which is a comfort for a woman. When I called Karen on the time I could pick my vehicle up I asked if I could get the car washed. She told me no one was in detail but that she would try to get it done. John G. stepped up to do the car wash for me! He also is a good guy. He didn't have to wash my car but did it for me to be nice. Thanks to Karen and John for being kind and considerate. They rule! More
Car repair was fast and honest. Car exhaust was shaking and they repaired it for free. At the same time telling me that if it does not hold, they will fix it AGAIN. Homemade cake and coffee was terrific. and they repaired it for free. At the same time telling me that if it does not hold, they will fix it AGAIN. Homemade cake and coffee was terrific. More
I only had the pleasure of dealing with Karen however, she was more than accommodating. I had a great experience and will definitely use them for service on my vehicle in the future! she was more than accommodating. I had a great experience and will definitely use them for service on my vehicle in the future! More