Hardin Buick GMC - Service Center

I just want the money back that it cost me that my car towed I came to your dealership to have a key made for my Buick. I had the car towed in at my expense I went to your counter and I had a key made it was a P I came to your dealership to have a key made for my Buick. I had the car towed in at my expense I went to your counter and I had a key made it was a Pat's key your service advisor took the key and told me that it was going to cost me to have it programmed. I got a call back from you service advisor letting me know that they Mission key was not the same one that came with the car and the key was not going to work and that all the door locks had to be changed and ignition key reprogram de and re exchange for a new one. They were only going to charge me at this point the money for the tech to go online and find the key cut, and the money I spent on the key was no good because the key was wrong cut. I I told the Texas replace all the door locks at back lock and ignition switch was too costly I was surprised by the tech that was only $50 my cost at that time for contacting GM for the key cut, so I came down and picked up the vehicle and had it towed back home. After getting it home I called a locksmith who came out and told me that they in fact those were the original door locks and the xxxxxx ignition switch and in fact he did make a key for it and the keys that I had who are the original door locks and keys at the dealership just didn't know what they were doing and cut the keys wrong he then took his key and place it up against the key that your guy haircut and for me that you guys just cut them too deep and didn't know what they were doing he didn't program the key and I had a new key made for my vehicle that fit the doors and ignition switch post at a cost of $140 so I am now asking to have my money returned to me for the key that I paid for at the desk and the Towing charge all because your text didn't know what he was doing and if you need to see that for sure I'll bring your keys and the new key back and you will see that they are the same cut it's just that your guy did it wrong please let me know when I can pick up my money kind of xxxxxxxx me and put new key locks on my doors replace ignition switch and charging you all that money would have been a rip off! Thank God there's some honest people out there so I had to have the car towed down and the car towed back and a key made that I need to be introvert greber score for your mistake let me know as soon as possible I'm not going to let it slide that was a scam by your dealership I'll post this if you need to More

Would have been great service if the tech was cleaner Cabin filter was replaced and i noticed some dirty marks on the seat in front of the filter. Thats just not right. My truck is very clean. I haven't c Cabin filter was replaced and i noticed some dirty marks on the seat in front of the filter. Thats just not right. My truck is very clean. I haven't cleaned the spot yet but am hoping it's not oil based. Same goes for the steering wheel. I have a $65k msrp truck. Respect it like a mercedes dealership does for their lower priced vehicles. If my truck came in dirty, then maybe you can get away with disrepecting it. On the flip side, Jeff Carey was great. More

Extremely professional and helpful I had a less than satisfactory experience at six other GMC dealers in trying to get my particular repair done. One service appointment at Hardin GMC a I had a less than satisfactory experience at six other GMC dealers in trying to get my particular repair done. One service appointment at Hardin GMC and the issue was resolved. Thank you! More

Great experience The team at Hardin GMC is extremely helpful and efficient. I brought in my Silverado to fix an issue with the engine and they took care of it immediat The team at Hardin GMC is extremely helpful and efficient. I brought in my Silverado to fix an issue with the engine and they took care of it immediately. Overall great experience dealing with this dealership More

Replacement passenger side mirror They corrected the problem, but felt the repair was a little expensive, since you could buy a full mirror assembly on line for $85.00 Of course I wou They corrected the problem, but felt the repair was a little expensive, since you could buy a full mirror assembly on line for $85.00 Of course I would have to add labor and painting More

Truck driver side and water leak Sean provided excellent customer service in working with me to identify the problems and ordered the parts from GM during the strike and receiving the Sean provided excellent customer service in working with me to identify the problems and ordered the parts from GM during the strike and receiving the parts in a timely delivery for repair. The tech did a great job on the repair. More

GMC denalli Great service. Driven all over the country and best service I have had..Diagnosed quickly and recommended service items were delivered in a great form Great service. Driven all over the country and best service I have had..Diagnosed quickly and recommended service items were delivered in a great format and easy to use. More

Awesome Service Team . I would not consider going anywhere other than Hardin for both service and purchasing a vehicle. The people at Hardin Buick GMC have always been h . I would not consider going anywhere other than Hardin for both service and purchasing a vehicle. The people at Hardin Buick GMC have always been honest and trustworthy to us. That allows us total confidence in their service team knowing they are not pushing something for monetary gain or to meet some monthly quota. When purchasing a vehicle we appreciate the "no games played" approach. We have been a die-hard GMC family for over 40 years. More

Smooth Making the appointment for service was smooth, reception of vehicle smooth, loaner smooth, loaner return smooth, timeliness smooth.... customer servic Making the appointment for service was smooth, reception of vehicle smooth, loaner smooth, loaner return smooth, timeliness smooth.... customer service was smooth. Vehicle issues still linger More

Great experience! This was my first time using Hardin. There is a dealer much closer to me but, after repeatedly experiencing poor service I decide to try elsewhere. This was my first time using Hardin. There is a dealer much closer to me but, after repeatedly experiencing poor service I decide to try elsewhere. I'm so glad I switched! Every person I came in to contact with was friendly and professional. They all seemed to genuinely appreciate my business and their job! Jesse was my main point of contact and he was an absolute pleasure. Very thorough! I especially appreciated that every time I walked in the door he remembered me and called me by name. In addition to my routine maintenance I needed to purchase a replacement part for my vehicle. Jesse saw it through from start to finish and, after a slight glitch due to paint color, he even offered to have the part delivered to me in person. Thank you so much, Hardin Buick! I highly recommend and I'll be back! More